SIERRA GUEVARA
ATHENS,TN
Summary
Experienced Process Assistant seeking a position at Amazon. Dedicated to leveraging this opportunity to enhance prospects within the company and personal life. Committed to utilizing a strong work ethic and continuously developing additional skills to reach full potential and excel in all areas.
Overview
8
8
years of professional experience
Work History
Process Assistant
Amazon
06.2023 - Current
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
Each Receive Process Guide
Amazon
09.2020 - 06.2023
- Handled all operational processes during PA's absence.
- Engaged associates with diverse opportunities, identified obstacles, and addressed issues.
- Establish and adapt shift plans to best provide most effective process for employees to excel and produce best productivity rates while following standard work procedures.
- Engaged with associates to address questions and obstacles through effective communication.
- Coordinating with PA’s and AM’s to effectively and efficiently meet goals and to set up next shift with a great start.
- Amazon paths I am trained in
- Each Receive
- Learning Ambassador
- Pallet Receive
- Problem Solving; FC research, audits, YMS moving trailers, sideline, labor management, etc.
- PIT/Double walkie
- Boomerang
- Cubiscan
- Pack
Customer Service Manager
Wal-Mart
04.2017 - 08.2020
- Processed customer refunds
- Assisted customers with cashing out, finding items, complaints, researching past orders to retrieve receipts.
- Managed a team of about 15 associate’s
- Perform daily register audits
- Responsible for the accounting office
Education
Diploma - undefined
Excel High School
Skills
- Maintains a positive, highly motivated, goal-reaching attitude
- Strong verbal and written communication skills
- Ready and excited to share new ideas to improve the work flow
- Strong ability to learn and master new concepts and skills
- Familiar with computer programs such as Microsoft Office
Timeline
Process Assistant
Amazon
06.2023 - Current
Each Receive Process Guide
Amazon
09.2020 - 06.2023
Customer Service Manager
Wal-Mart
04.2017 - 08.2020
Diploma - undefined
Excel High School
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