Sierra Gulley
Winston-Salem,NC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to guests and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. I am Food Safe certified.
Overview
11
11
years of professional experience
Work History
Food and Beverage Team Leader
Target
01.2022 - Current
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Connected with local non profit community programs to provide perishable and non perishable donations
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained strong relationships with suppliers, ensuring consistent product quality while controlling costs.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enhanced team morale and reduced turnover by implementing staff recognition program, acknowledging outstanding performance and dedication.
Service and Engagement Leader
Target
05.2013 - 01.2022
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Cross-trained and backed up other customer service managers
- Solved unresolved customer issues
- Strong leader of customer support staff
- Trained staff on operating procedures and company services
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Maintained up-to-date knowledge of product and service changes.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
Residential Support Staff
Friendly People That Care
11.2015 - 11.2017
- Observed and monitored client behavior and responses to treatment
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
- Connected clients with community service and resource agencies
- Presented case history material to review and discussion with other staff members
- Maintained accurate records of patient care, condition, progress and concerns
- Responded appropriately to the physical, emotional and developmental needs of patients
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Assisted with patient transfer and ambulation
- Followed safe lifting techniques and individual resident lifting instructions
- Assisted in cleansing enemas, catheterization and bladder irrigations
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Education
Bachelors Of Art - Justice Studies
Winston Salem State University
Diploma -
Early College of Forsyth
2012
Associates Of Art -
Forsyth Technical Community College
2012
Skills
- Guest Services
- Cost Control
- Team Leadership
- Critical Thinking
- Resource Allocation
- Investigating Complaints
- Operations Management
- Delegating Assignments and Tasks
- Strategic Planning
Timeline
Food and Beverage Team Leader
Target
01.2022 - Current
Residential Support Staff
Friendly People That Care
11.2015 - 11.2017
Service and Engagement Leader
Target
05.2013 - 01.2022
Bachelors Of Art - Justice Studies
Winston Salem State University
Diploma -
Early College of Forsyth
Associates Of Art -
Forsyth Technical Community College