Sierra Hartley

7 Years

• Managed accounts for 4 separate medical practices in medical billing outsourcing company
• Ensured timely submission of claims, identifying errors and promptly refiling rejected claims to expedite resolutions.
• Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
• Printed and reviewed monthly accounts receivable reports and solicited overdue payments.
• Trained new employees on multiple medical billing platforms and data entry software.

2 Years

• Oversaw 18 stores and directed initiatives to minimize losses and maximize profits.
• Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.
• Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
• Utilized data analysis tools to identify trends in theft activity, enabling proactive measures to be taken against potential threats.
• Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.

3 Years

• Achieved #1 in the Atlanta Division out of 183 locations in sales over prior year, increasing sales by 321.87%.
• Achieved #2 in the Atlanta Division for best Quarterly inventory results, and made the top 3 in the division in September 2022 and February 2023.
• Championed governance and integrity of Demand Forecast sales data, facilitating strategic decision-making around production planning.
• Maintained an excellent customer service environment with effective and expedient solutioning, leading to exceptional client retention and feedback.
• Managed, coached and developed diverse groups of internal associates to perform at top quality and align with health and safety regulations.

1 Year

• Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business, increasing sales by 23%.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Streamlined deli operations by implementing efficient inventory management processes.