- Over four years of customer service experience
- Strong background in call center operations
- Enrolled customers and offered them new programs and plan’s that were beneficial to them and helped set them up with new accounts
- Recent managed care experience (HMO, PPO, EPO)
- Working knowledge of evaluating members’ needs and developing appropriate coverage plans
- Proficient in complex issue resolution to ensure all parties were satisfied
- Technical background having worked with Microsoft Office (Word, Excel, PowerPoint), and SharePoint
- Navigated through multiple systems applications, with dual monitors, to fulfill caller request, updated member’s information, and quoted monthly premiums
- Excellent written and verbal communication skills
Hi, I’m
Sierra Hicks
Valrico ,Fl
Summary
Overview
10
years of professional experience
Work History
Stateserv Medical
Customer Service
05.2022 - Current
Job overview
- Communicate effectively with Healthcare professionals, caregivers and patients
- Responsible for selecting the appropriate equipment to complete a work order and creating delivery ticket including securing all required information to provide quality services and accurate billing
- Identify and resolve malfunctions in complex medical devices
- Generate detailed billing reports to identify potential billing errors and ensure accurate customer invoices.
Beacon Healthcare Solutions
Configuration Analyst
05.2019 - 08.2021
Job overview
- Loaded professional contracts into the Health Axis system through appropriate research and provider data load activities
- Worked independently while understanding the need to communicate and coordinate work efforts with other staff
- Ensured accurate and timely loading of information through appropriate research that include: Initial loads of provider demographics, vendor information, terminations, and researching, and making appropriate adjustments
- Performed other related duties and special projects as requested.
Healthplan Services
Licensed Health Insurance Agent
06.2015 - 04.2019
Job overview
- Handled around 80 inbound and outbound calls daily
- Educated members by explaining benefits, limitations, claims, networks and drug formularies
- Enrolled and renewed policyholders and prospects into Cigna suitable health plans
- Navigated through multiple systems applications to fulfill caller request, updated member’s information, and quoted monthly premiums
- Extended members opportunities by cross selling Cigna dental plans
- Processed payments and adjusted billing errors
Education
Hillsborough High School
High School Diploma
University Overview
Additional Information
Additional Information
- Certifications: , Health Insurance License 2-40
Timeline
Customer Service
Stateserv Medical
05.2022 - Current
Configuration Analyst
Beacon Healthcare Solutions
05.2019 - 08.2021
Licensed Health Insurance Agent
Healthplan Services
06.2015 - 04.2019
Hillsborough High School
High School Diploma