Sierra Hobson
Lexington,OK
Summary
Dynamic Communication Specialist with proven crisis management skills at Lexington Police Department. Expert in providing empathetic support during emergencies while efficiently dispatching services. Recognized for attention to detail and exceptional verbal communication, ensuring accurate information relay and enhanced community engagement. Committed to maintaining confidentiality and fostering a safe environment for all.
Overview
6
6
years of professional experience
Work History
Communication Specialist
Lexington Police Department
Lexington, OK
12.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
House Keeping
Norman Veterans Center
Norman, OK
08.2024 - 11.2024
- Ensured timely completion of all housekeeping duties, resulting in consistently positive client feedback.
- Managed housekeeping team effectively for timely room turnovers and consistent high-quality results.
- Collaborated with housekeeping staff to maintain clean, comfortable, and well-stocked rooms.
- Promoted a safe and comfortable living environment by performing light housekeeping duties.
House Manager
Sequoyah Enterprises
Lexington, Ok
08.2023 - 07.2024
- Monitored adherence to facility rules and policies, enforcing disciplinary actions when needed for consistent order maintenance.
- Established positive relationships with families of residents, offering support and resources to aid in the reintegration process.
- Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
- Managed budgetary responsibilities, ensuring cost-effective allocation of resources while maintaining quality care for residents.
Communications Specialist
Lexington Police Department
Lexington, OK
05.2022 - 05.2023
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Cage Cashier/ Vault Clerk
Jet Stream Casino
Pauls Valley, OK
12.2018 - 02.2022
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Education
Certified Nursing Assistant - CNA
Mid America Technolgy Center
Wayne, OK12-2024
EMT - EMT
Mid America Technology Center
Wayne, OK08-2017
High School Diploma -
Lexington High School
Lexington05-2017
Phlebotomy - Phlebotomy
MidAmerica Technology Center
Wayne, OK11-2014
Skills
- Verbal communication
- Community engagement
- Editing and proofreading
- Crisis management
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- Feeding assistance
- Dressing assistance
- Maintaining confidentiality
Timeline
Communication Specialist
Lexington Police Department
12.2024 - Current
House Keeping
Norman Veterans Center
08.2024 - 11.2024
House Manager
Sequoyah Enterprises
08.2023 - 07.2024
Communications Specialist
Lexington Police Department
05.2022 - 05.2023
Cage Cashier/ Vault Clerk
Jet Stream Casino
12.2018 - 02.2022
Certified Nursing Assistant - CNA
Mid America Technolgy Center
EMT - EMT
Mid America Technology Center
High School Diploma -
Lexington High School
Phlebotomy - Phlebotomy
MidAmerica Technology Center