Sierra Hurley
Columbus,OH
Summary
Accomplished Trainer at Penske Logistics with a proven track record in fostering staff development and enhancing productivity. Leveraged customer service excellence and effective lesson planning to elevate training programs, achieving notable increases in employee retention and performance. Skilled in creative problem-solving and public speaking, adept at driving continuous learning and operational efficiency.
Overview
15
15
years of professional experience
Work History
Trainer
Penske Logistics, Ford Motor Company, MSC, CMMS
12.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Facilitated team-building exercises to foster collaboration between department members.
- Developed lesson plans, instructional materials and written practice tests for warehouse and forklift training courses.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Designed and delivered web-based, self-directed learning materials.
- Analyzed and evaluated training effectiveness and program outcomes.
- Lead new hire orientation. Including creating slideshow's and assisting with all new hire paperwork.
Customer Service Representative
Zulily
03.2019 - 10.2020
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
Shipping and Receiving Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
12.2016 - 03.2019
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
General Manager
Taco Bell
04.2011 - 12.2016
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Customer Service Cashier
Krogers Grocery Store
07.2009 - 01.2011
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Met customer service goals and exceeded customer expectations.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Deploma -
Electronic Classrooms of Tomorrow
Columbus, OH06.2011
Skills
- Customer Service
- MSDS knowledge
- Problem-Solving
- Time Management
- Attention to Detail
- Responsible and Dependable
- Timely Paperwork Completion
- Self-Motivated and Independent
- Shipping and receiving
- Warehousing Operations
Accomplishments
- Hosa participant
Timeline
Trainer
Penske Logistics, Ford Motor Company, MSC, CMMS
12.2020 - Current
Customer Service Representative
Zulily
03.2019 - 10.2020
Shipping and Receiving Clerk
Penske Logistics, Ford Motor Company, MSC, CMMS
12.2016 - 03.2019
General Manager
Taco Bell
04.2011 - 12.2016
Customer Service Cashier
Krogers Grocery Store
07.2009 - 01.2011
High School Deploma -
Electronic Classrooms of Tomorrow
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