Sierra Johnson
Fayetteville,NC
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Benefits Assistant
US Department of Veterans Affairs
Pittsburgh, PA
03.2023 - 04.2024
- Served as a liaison between veterans, insurance providers, vendors, and other external contacts concerning benefit-related issues or questions.
- Maintained current knowledge of applicable laws, regulations, policies, and procedures pertaining to veterans' benefits programs.
- Conducted interviews with veterans, explained the benefits process, and identified the available programs for medical, emotional, and financial needs.
- Organized and managed community outreach events to promote awareness of the organization's services.
Site Supervisor
COVID CLINIC
Fayetteville, NC
01.2022 - 06.2022
- Effectively directed and oversaw 200+ patient interactions daily by handling financial management, quality assurance, patient care, safety risk management, client complaints, and facility maintenance.
- Designed schedules, managed payroll, and handled team conflicts for 5 staff members to meet the needs of the department, as well as the needs of employees.
- Established and maintained positive working relationships with community organizations, acting as a corporate representative at meetings and events.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
COVID-19 Swabber
COVID CLINIC
Fayetteville, NC
10.2021 - 01.2022
- Adhered to HIPAA regulations regarding confidential patient information when collecting specimens or discussing results with medical personnel.
- Conducted swab tests in accordance with CDC guidelines to ensure accuracy of results.
- Utilized personal protective equipment (PPE) properly to minimize the risk of COVID-19 transmission.
Administrative Assistant
National Staffing Solutions
Fayetteville, NC
01.2021 - 10.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed 100+ visitors daily, scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
- Organized and managed a complex calendar of appointments, meetings, and travel arrangements for the executive team.
- Operated Data Analytics tools to record patient wait time and clinic experiences, with the goal to cut patient wait time by 20% and improve the overall experience.
Barista Trainer
Harris Teeter - Starbucks
Charlotte, NC
02.2019 - 08.2020
- Engaged with customers in a genuine way to better understand their specific needs and wants.
- Maintained knowledge about the tools, products, and services available in the shop to recommend and solve issues for the guests.
- Remained calm during high-volume periods and special events, while maintaining a clean workspace.
- Trained 5+ new employees on procedures and policies, interacting with customers, cleaning areas, and making orders.
Education
Bachelor of Science - Biology
University of North Carolina At Pembroke
Pembroke, NC12-2025
Associate of Applied Science - Human Resources Management
Wake Tech Community College
Raleigh, NC12-2023
Skills
- Microsoft Office Suite
- Organization and Multitasking
- Employee Relations
- Interpersonal Skills
- Risk Management
- Electronic Health Record (EHR)
Certification
- C-Certificate in Accounting and Finance 12/2023
- C-Certificate in Project Management 05/2024
Timeline
Health Benefits Assistant
US Department of Veterans Affairs
03.2023 - 04.2024
Site Supervisor
COVID CLINIC
01.2022 - 06.2022
COVID-19 Swabber
COVID CLINIC
10.2021 - 01.2022
Administrative Assistant
National Staffing Solutions
01.2021 - 10.2021
Barista Trainer
Harris Teeter - Starbucks
02.2019 - 08.2020
Bachelor of Science - Biology
University of North Carolina At Pembroke
Associate of Applied Science - Human Resources Management
Wake Tech Community College
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