Sierra Jones
Kingston,NY
Summary
I'm an enthusiastic and reliable worker takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Since moving to Kingston NY, I've been working as a waitress at The Cornell Restaurant and Bar and Stockade Tavern.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Waitress
Stockade Tavern
10.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
The Cornell Restaurant and Bar
05.2024 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management skills during peak hours.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on menu offerings and restaurant procedures.
- Showed high-level understanding of fine dining standards and practices.
Bartender, Waitress, Fill in Manager on Duty
Schilling Beer Company
Littleton, NH
09.2024 - 04.2025
- Managed table service to ensure timely and efficient customer experiences.
- Poured draught beer for customers. Mixed cocktails to enhance customer experience.
- Acquired in-depth knowledge of evolving beer selections to enhance customer experience.
- Achieved Cicerone certification to enhance expertise in beer and food pairings.
- Supervised front of house operations, ensuring seamless guest experiences and high service standards.
- Trained and mentored staff on customer service protocols and operational procedures.
Waitress, Hostess, Bartender
Chang Thai Cafe
01.2022 - 08.2024
- Crafted distinctive cocktails
- Provided exceptional customer service
- Communicated with a non-English speaking kitchen
- Created the schedule for front of house
- Mastered extensive and diverse menu offerings.
- Lots of experience training employees
- Helped run high-end events involving Food Network celebrity chefs
Barista/Line Cook
Cosmic Cup Cafe
St. Johnsbury, VT
02.2019 - 01.2022
- Crafted high-quality espresso beverages while maintaining consistency in taste and presentation.
- Assisted in developing seasonal drink menus, incorporating customer feedback for improved offerings.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Adapted quickly to new recipes and techniques
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Sandwich Maker, Cashier, Cleaner
Eastern and Main Market and Deli
St. Johnsbury, VT
08.2020 - 04.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated deli equipment safely and efficiently, adhering to all health regulations.
- Prepared high-quality sandwiches by following established recipes and customer specifications.
- Maintained organized cash drawers, ensuring consistent cash handling procedures.
Busser/Hostess
Ms. Lyndonville Diner
Lyndonville, VT
09.2018 - 01.2019
- Welcomed customers with a friendly and professional demeanor.
- Organized and prepared tables efficiently for optimal guest experience.
- Processed customer transactions efficiently and accurately.
Landscaper
Ogontz Camp
Lyman, NH
04.2016 - 08.2018
- Watered and trimmed plants
- Worked in a greenhouse
- Planted/ transplanted plants
- Maintained multiple gardens across campus
Education
No Degree - Psychology
Northern Vermont University
Lyndon01.2021
Skills
- Strong multitasking
- Hospitality and accommodation
- Team collaboration
- Attention to detail
- High volume dining
- Time management
Certification
- First Aid/CPR Certified
Timeline
Waitress
Stockade Tavern
10.2024 - Current
Bartender, Waitress, Fill in Manager on Duty
Schilling Beer Company
09.2024 - 04.2025
Waitress
The Cornell Restaurant and Bar
05.2024 - Current
Waitress, Hostess, Bartender
Chang Thai Cafe
01.2022 - 08.2024
Sandwich Maker, Cashier, Cleaner
Eastern and Main Market and Deli
08.2020 - 04.2021
Barista/Line Cook
Cosmic Cup Cafe
02.2019 - 01.2022
Busser/Hostess
Ms. Lyndonville Diner
09.2018 - 01.2019
Landscaper
Ogontz Camp
04.2016 - 08.2018
No Degree - Psychology
Northern Vermont University
Internships
JUNE 2018 - JULY 2018 Umbrella, St. Johnsbury VT Front Desk Assistant (month long internship)
- Transferred/ directed calls
- Organized the food shelf Directed visitors/ victims to the right branches
JUNE 2017 - JULY 2017 Lyndon State College Development Office, Lyndon VT Office Assistant (month long internship)
- Worked with school records
- Completed busy work such as enveloping letters, organizing, etc.
- Directed those who walked in to whoever they needed to talk to
AUGUST 2020 - AUGUST 2022 College Steps, Northern Vermont University Lyndon Peer Mentor (multiple semesters, primarily virtual)
- Worked with college aged peers that experience obstacles in terms of their college experience
- Experience with working with young adults on the autism spectrum
- Experience with conducting online video calls with engaging activities
- Helped students navigate classes, homework, and social life
APRIL 2020 - JULY 2020 Lyndon Economic Opportunity AmeriCorps Program (Upward Bound) Tutor Counselor - (primarily virtual)
- Served to help 47 low-income first-generation college bound students from 9 high schools find their path to college
- Helped to transform our whole program into an online program due to COVID-19
- Assisted in various classes such as SAT Prep, English, Evidence Based Writing, and College writing and tutored students
- Communicated with teachers to improve the progress of students in class
- Created social activities to keep students feeling connected
- Organized and lead the Mental Health and Music electives for students
- Tracked progress of multiple students Organized virtual college tours for students
- Served 450 hours over the course of the program