SIERRA JOSLIN
Norwich,CT
Summary
Experienced with conducting meticulous inspections to ensure product quality and compliance. Uses analytical skills and keen attention to detail to identify defects and implement improvements. Knowledge of industry standards and quality control processes ensures consistent and reliable product assessments.
Overview
5
5
years of professional experience
Work History
Quality Inspector
General Dynamics Electric Boat
North Kingstown
05.2024 - Current
- I currently work at General Dynamics Electric Boat doing Magnetic Particle Inspection.
- My job requires me to work well with others, especially other trades, in order to ensure that the welds are up to Electric Boats standards.
- I am also required to do everything by my procedures, which means I am able to follow orders and learn how to adapt when there is an update.
- I tend to not take days off unless needed, and I am always on time.
- Conducted detailed inspections of components to ensure compliance with quality standards.
- Performed frequent visual inspections to root out tolerance and compliance issues.
Customer Service Representative
Flight Level Aviation
North Kingstown
04.2023 - 05.2024
- A customer service representative with Flight Level Aviation and I am continuing to learn customer service skills.
- My tasks include answering phone calls, communicating on multiple radios, completing tasks for passengers/pilots upon request, billing customers, helping the line service men with tasks upon requests, washing dishes, and handling catering.
- This job has helped me to have clear communication tactics because I not only have to communicate with the line service men but also pilots flying into the airport and Air Traffic Control.
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Assisted customers with flight changes, cancellations, and refunds to ensure satisfaction.
- Trained new staff on customer service protocols and best practices in aviation support.
- Responded to customer requests for products, services, and company information.
Shift Lead
Walgreens
Warwick
03.2021 - 04.2023
- Throughout my time with Walgreens, I was able to learn customer service skills and management skills.
- I had to work with cashiers, customers, and people from other stores to make sure that our store was following the correct protocols.
- While working as a shift leader I had to help customers, answer phone calls and email, keep the store clean, inventory, and finance paperwork.
- Walgreens was a great place to work that helped me to build my skills that helped me to further myself in my career.
- Supervised daily operations, ensuring optimal workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and service excellence.
- Managed inventory levels, reducing stock discrepancies through systematic checks.
- Resolved customer inquiries and complaints, promoting a positive shopping experience.
- Completed store opening and closing procedures and balanced tills.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Bachelor's Degree - Criminal Justice
Southern New Hampshire University
Manchester, NH06.2026
Skills
- Eager to learn
- Experienced with MS applications
- Dependable
- Cultivates a respectful environment
- Effective time management skills
- MT
- Secondary Supervisor (SS)
- Fit-up training
- Keen eye for detail
- Methodical and organized
- Documentation skills
- Visual inspection
Timeline
Quality Inspector
General Dynamics Electric Boat
05.2024 - Current
Customer Service Representative
Flight Level Aviation
04.2023 - 05.2024
Shift Lead
Walgreens
03.2021 - 04.2023
Bachelor's Degree - Criminal Justice
Southern New Hampshire University