Sierra Kelly
Powder Springs,GA
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
Collections Agent
Signify Health
05.2022 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Customer Service Representative
Alorica
01.2021 - 05.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Baylor Medical Center
01.2018 - 12.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Santander Consumer USA
05.2016 - 12.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2023
High School Diploma -
Premier High School
Richardson Tx06.2016
Skills
- Repayment Plan Structuring
- Delinquent Account Management
- Skip Tracing
- Account Auditing
- Fair Debt Practices
- Billing Procedures
- Collections Processing
Timeline
Collections Agent
Signify Health
05.2022 - Current
Customer Service Representative
Alorica
01.2021 - 05.2022
Administrative Assistant
Baylor Medical Center
01.2018 - 12.2020
Customer Service Representative
Santander Consumer USA
05.2016 - 12.2017
Associate of Science - Medical Office And Billing Specialist
Ultimate Medical Academy - Clearwater
High School Diploma -
Premier High School
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