Sierra Koskela
Fargo,ND
Summary
Motivated and dedicated candidate actively seeking a full-time position that will provide opportunities for continued professional growth. With a strong commitment to excellence, eager to contribute skills and expertise to a dynamic organization.
Overview
12
12
years of professional experience
Work History
Community Services Supervisor
Solutions Behavioral Healthcare
Moorhead, MN
09.2021 - Current
- Managed a team of mental health practitioners, providing guidance and support to ensure effective community services and utilization.
- Timely completion of ARMHS Treatment Plans and other program mental health assessments. (Chart compliance for my program during my time as supervisor was 100% every month)
- Improved client outcomes by developing and implementing person-centered mental health treatment plans.
- Provided professional development opportunities for staff members, fostering a culture of continuous learning and growth.
- Implemented evidence-based practices such as Motivational Interviewing and Enhanced Illness Management and Recovery (E-IMR).
- Hired and trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
Mental Health Practitioner
Solutions Behavioral Healthcare Professionals
Moorhead, MN
10.2019 - 09.2021
- Maintained thorough documentation of client progress, treatment plans, and case notes in accordance with HIPAA regulations and professional/agency standards.
- Worked collaboratively with mental health professionals regarding client care.
- Increased accessibility to services by offering flexible appointment hours and telehealth options when needed.
- Promoted mental wellness by educating clients about preventative measures such as proper nutrition, exercise routines and sleep hygiene habits.
- Built rapport with clients while upholding professional boundaries.
Behavioral Health Technician - Coach
Solutions Behavioral Healthcare Professionals
Moorhead, MN
10.2017 - 10.2019
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in client progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring client safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities and outings for clients.
- Adhered to strict confidentiality guidelines while managing sensitive client information, maintaining privacy and trust among clients.
- Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
Customer Service Representative
Kohl's Corporation
Fargo, ND
10.2014 - 11.2017
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Target
Fargo, ND
06.2014 - 08.2014
Cashier and Stocker
Garberg Foods
Twin Valley, MN
07.2012 - 05.2014
Education
Bachelor Of Science - Psychology
Minnesota State University
Moorhead, MN05.2019
High School Diploma -
Norman County East High School
Twin Valley, MN05.2014
References
Available Upon Request
Timeline
Community Services Supervisor
Solutions Behavioral Healthcare
09.2021 - Current
Mental Health Practitioner
Solutions Behavioral Healthcare Professionals
10.2019 - 09.2021
Behavioral Health Technician - Coach
Solutions Behavioral Healthcare Professionals
10.2017 - 10.2019
Customer Service Representative
Kohl's Corporation
10.2014 - 11.2017
Cashier
Target
06.2014 - 08.2014
Cashier and Stocker
Garberg Foods
07.2012 - 05.2014
Bachelor Of Science - Psychology
Minnesota State University
High School Diploma -
Norman County East High School