Lashanda Wells
Gretna,Louisiana
Summary
Seasoned Community Services Supervisor with over 25 years of experience at Jefferson Parish-JeffCAP (Jefferson Community Action Programs Department), demonstrating exceptional organizational and decision-making skills. Expert in fostering community partnerships, delivering impactful social services, and mentoring staff for optimal service delivery. Proven track record in enhancing community welfare through strategic coordination and effective leadership. Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
27
27
years of professional experience
Work History
Community Services Supervisor
Jeff CAP/Jefferson Parish
08.2020 - Current
- Responsible for all daily community center activities. Plans, organizes, supervises, and coordinates the center efforts and activities to achieve the goals of the social service programs and other projects
- Supervisesa staff of Community Services Counselors engaged in interviewing, counseling, and referring individuals in need of social services; and supervises other personnel in the center
- Coordinating and administering an average of 10 to 15 programs at the community center
- Accomplishing and overseeing staff job results by coaching, counseling, and disciplining employees
- Conduct trainings and implementing and enforcing systems, policies, and procedures
- Delivers exceptional level of service to each client by listening to concerns and answering questions, I also provide a wide array of services to the community.
- Direct activities of professional and technical staff members and volunteers.
- Prepare grant applications, seeking funding from public or private sources to support program objectives.
- Evaluate work of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively.
- Recruit, interview, and hire volunteers and staff. Provides in-service training for center personnel, interprets department rules and regulations to all subordinate staff members
- Maintains positive relationships with external partners, including government bodies, funders, and other organizations involved in delivering community services.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Associate Cashier
Walgreen’s
10.2022 - Current
- Receives cash and give out the change as directed; processes returns, voids, exchanges, rain checks, and refunds in accordance with company policies and procedures.
- Provide customers with courteous, fair, friendly, and efficient checkout service and registers sales on an assigned cash register
- Resolves customer issues and ensures a positive customer experience by answering questions
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Assists with interior and exterior maintenance functions to ensure the store environment is always in neat and orderly condition and appearance
- Provides customer service in the photo area, which includes digital passport photo service, suggestive sale of promotional photo products, poster print and creative machine
- Complies with all company procedures and policies whilst maintaining a respectful relationship with coworkers
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong rapport with regular customers through friendly interactions and personalized service.
- Restocked and organized merchandise in front lanes.
Community Services Counselor
Jeff CAP/Jefferson Parish
03.2011 - 08.2020
- Processed online and data migration LIHEAP application parish wide
- Maintained information and enter into Hancock and the agency’s data system
- Promoted Entergy Assistance Programs
- Prepared accurate reports and statistics as required
- Participated in outreach/community events to inform community members of services and extend services through other agencies
- Maintained walk-ins, telephone calls, and emails by providing information, program guidelines, and referral services
- Conducted interviews, counsels and refers individuals in need of social services; maintains rosters of service agencies and resources available to community residents
- Performed a variety of clerical duties such as; answering phones calls, filing, making copies, signing for deliveries, customer service, front desk customer service, and mail processing.
- Maintained detailed records of client progress while adhering to confidentiality regulations.
- Developed and implemented individualized counseling plans to meet the needs of diverse clients.
- Improved client satisfaction by providing personalized counseling services tailored to individual needs.
Head Start Teacher
Jeff CAP/Jefferson Parish
08.1998 - 03.2011
- Planed and organized daily classroom activities.
- Instructed and supervised children in all center activities.
- Monitored health and hygiene of children in program.
- Supervised and directed the activities of the Teacher Assistant; evaluates and provides for the continual learning of the Teacher Assistant.
- Scheduled, supervised, and directed all volunteers in the classroom.
- Submitted records and reports documenting volunteer participation; prepared and maintained all records and reports required by the Parish, State law and program guidelines.
- Performed pre-entrance home visits and conferences with parents as required.
- Participated in career development activities, workshops and conference meetings.
- Maintained safe and clean classroom and school environment.
- Attended parent meetings and coordinates parent activities.
- Prepared reports regarding incidents related to child’s development.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
Education
Bachelor of Science - General Studies Concentration in Social Sciences
Southern University At New Orleans
12.2018
Associate of Arts - Early Childhood Education
Delgado Community College
01.2001
High School Diploma - undefined
Walter L Cohen Sr. High School
05.1993
Skills
- Supervision and management
- Staff Development
- Leadership and Teamwork
- Community collaboration and networking
- Verbal and written communication
- Community resource information and management
- Customer Service
- Classroom management
- Detailed-oriented
- Problem solving
- Phone etiquette
- Compassionate and empathetic
- People focused
- Goal driven
- Conflict resolution
- Effective communication
- Active listening
- Effectively work with parents
- Lesson planning
- Child Assessment
- Classroom Management
- Early Childhood Development
- Parent-Teacher Conferences
- Supervising Classroom Activities
- Reporting
- Budgeting
- Decision making
- Data Entry
- Microsoft applications
- Multi-tasking
Accomplishments
- Achieved JeffCAP's Employee of the Year in 2015, through effectively helping with supervision of 6 staff members.
References
References available upon request
Awards
2015 Jefferson Parish awarded JeffCAP"s Employee of the Year
2023 Jefferson Parish awarded 25 Years of Service Pin and Plaque
Timeline
Customer Service Associate Cashier
Walgreen’s
10.2022 - Current
Community Services Supervisor
Jeff CAP/Jefferson Parish
08.2020 - Current
Community Services Counselor
Jeff CAP/Jefferson Parish
03.2011 - 08.2020
Head Start Teacher
Jeff CAP/Jefferson Parish
08.1998 - 03.2011
Associate of Arts - Early Childhood Education
Delgado Community College
High School Diploma - undefined
Walter L Cohen Sr. High School
Bachelor of Science - General Studies Concentration in Social Sciences
Southern University At New Orleans
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