Sierra Lawrence
BURLINGTON,NC
Summary
Dynamic professional with expertise in warehouse organization and technical support. At Sheetz, enhanced inventory accuracy by 20% through efficient receiving processes. Skilled in pallet jack handling and adept at resolving customer issues, fostering collaboration, and training new team members. Proven ability to adapt quickly and improve operational efficiency in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Receiving Team Member
Sheetz
10.2014 - Current
- Assisted in unloading shipments and organizing inventory for efficient storage.
- Conducted quality checks on received items to ensure accuracy and compliance.
- Maintained cleanliness and safety standards in receiving area according to protocols.
- Collaborated with team members to streamline receiving processes and improve efficiency.
- Supported inventory audits by providing accurate counts of received merchandise.
- Learned operational procedures and safety guidelines for handling equipment effectively.
- Adapted quickly to changing priorities in a fast-paced warehouse environment.
- Ensured accurate product labeling and tagging for seamless integration into inventory management systems.
Technical Support Representative
Xfinity Comcast
03.2009 - 04.2014
- Resolved technical issues for customers via phone, email, and chat support.
- Provided product troubleshooting assistance, ensuring timely resolution of customer inquiries.
- Documented customer interactions in ticketing system for future reference and follow-up.
- Collaborated with cross-functional teams to improve response times and service quality.
- Trained new team members on troubleshooting processes and software tools.
- Monitored support metrics to drive efficiency in service delivery and customer satisfaction.
Education
Bachelor of Science - Cybersecurity
University of Phoenix
Tempe, AZ05-2027
Skills
- Loading and unloading
- Shipping and receiving
- Warehouse organization
- Pallet jack handling
Accomplishments
- Supervised team of 20 staff members.
Affiliations
National Society of Leadership and Success
Timeline
Receiving Team Member
Sheetz
10.2014 - Current
Technical Support Representative
Xfinity Comcast
03.2009 - 04.2014
Bachelor of Science - Cybersecurity
University of Phoenix
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