Sierra Lee
Yulee,FL
Summary
Attentive and focused new graduate nurse offering 480 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Baptist Medical Center
11.2017 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Engaged with patients to provide critical information.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Trained new staff on hospital processes and procedures.
Education
Associate of Science - Nursing
Florida State College At Jacksonville
Jacksonville, FL05.2024
Certification - Basic Life Support
American Heart Association
11.2023
Certification - Emergency Medical Technician
Camsen Career Institute
Jacksonville, FL09.2016
High School Diploma -
Westside High School
Jacksonville, FL06.2016
Skills
- Interdisciplinary Collaboration
- Clerical and Filing Support
- Word Processing
- Insurance Billing
- Medical History Documentation
- Routine Examinations
- Direct Patient Care
- Intravenous therapy
- CPR/AED
- Patient and family advocacy
- Clear Patient Communication
- ADL Assistance
- Compassionate and Caring
- Catheter Care
- Attention to Detail
- Medication and IV administration
- Blood Draw and Sample Collection
- Accurate Documentation
- EMR / EHR
- Vitals monitoring
Clinical Experience
Baptist Medical Center South - Jacksonville, FL. 〡 January 2024-Present 〡 May 2023-August 2023
● Emergency Department
● Critical Care ICU
● Medical-Surgical
UF Health Downtown - Jacksonville, FL. 〡August 2023-December 2023
● Labor and Delivery
● Nursery
● Perioperative Unit
Baptist Medical Center Nassau - Fernandina Beach, FL. 〡May 2023-August 2023
● ICU
● Emergency Department
● Medical-Surgical
● Preoperative
Ascension Living St. Catherine - Jacksonville, FL. 〡 April 2023-April 2023
● Senior Living Facility/Rehabilitation Center
Timeline
Patient Access Representative
Baptist Medical Center
11.2017 - Current
Associate of Science - Nursing
Florida State College At Jacksonville
Certification - Basic Life Support
American Heart Association
Certification - Emergency Medical Technician
Camsen Career Institute
High School Diploma -
Westside High School
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