Sierra Martinez
Buffalo,NY
Summary
Experienced Center Manager with a background in overseeing daily operations, managing staff and ensuring optimal customer service. Strengths include strategic planning, team leadership and organizational skills. Demonstrated success in improving operational efficiency and implementing innovative strategies for business growth.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work History
Center Manager
Kiddie Corner
Buffalo, NY
10.2025 - 07.2026
- Oversaw daily center operations, ensuring compliance with state licensing regulations to maintain quality standards.
- Managed enrollment, staffing, scheduling, inspections, and family communication to streamline operational workflows.
- Supported teachers in maintaining a safe, positive learning environment, fostering student engagement and development.
- Coordinated administrative documentation processes to ensure accurate record-keeping. and operational workflows.
Certified Nursing Assistant
Mercy Hospital
Buffalo, NY
07.2025 - 11.2025
- Monitored vital signs and meticulously documented patient information to ensure accurate health records.
- Supported nurses in providing direct patient care and enhancing daily living activities for improved patient comfort.
- Ensured compliance with infection control and patient safety standards to safeguard patient well-being.
Center Manager
Storytime Childcare
01.2019 - 06.2025
- Oversaw day-to-day operations, ensuring delivery of high-quality childcare services.
- Managed hiring, onboarding, payroll support, budgeting, and billing to maintain operational efficiency.
- Developed staff schedules and ensured licensing compliance to uphold regulatory standards.
- Built strong relationships with families through effective communication.
Sales Associate
H&M
Cheektowaga, New York
10.2017 - 10.2018
- Provided exceptional customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Addressed customer concerns professionally, fostering customer loyalty and trust.
- Ensured visual merchandising and inventory standards met company expectations, supporting overall store presentation.
Education
Bachelor of Science - Healthcare Administration
Bryant & Stratton College
Buffalo, New york 09.2024 - 08.2026
Associate of Science - Healthcare Administration
Bryant & Stratton College
Buffalo, NY 09.2020 - 05.2023
Skills
- State Licensing & Compliance
- Healthcare Administration
- Healthcare regulations
- Operations Management
- Budgeting
- Enrollment
- Documentation
- Team Leadership
- Staff management
- Microsoft Office
- Client Relations
- Family Relations
- HIPAA
Timeline
Center Manager
Kiddie Corner
10.2025 - 07.2026
Certified Nursing Assistant
Mercy Hospital
07.2025 - 11.2025
Bachelor of Science - Healthcare Administration
Bryant & Stratton College
09.2024 - 08.2026
Associate of Science - Healthcare Administration
Bryant & Stratton College
09.2020 - 05.2023
Center Manager
Storytime Childcare
01.2019 - 06.2025
Sales Associate
H&M
10.2017 - 10.2018