Sierra McCall
Ulta Beauty Inc.
Birmingham,AL
8
years of professional experience
Hi, I'm Sierra McCall, but most people know me as Sisi. I'm a people-focused, driven professional with over 6 years of managerial experience across retail and restaurant environments, including leadership, sales, customer experience, event coordination, team development and daily operations. I genuinely enjoy connecting with people, creating memorable experiences, bringing ideas to life, and finding ways to always improve. I'm naturally organized, creative, hands-on, and adaptable. I thrive in environments where i can build relationships, take initiative, and make a meaningful impact. I'm excited to bring my experience, personality, and passion for people into my next opportunity.
Work History
Sales Manager
1 Year 1 Month- Coordinated up to 13 monthly brand events, building relationships with brand representatives and vendors while overseeing logistic and execution to maximize customer engagement and sales opportunities.
- Managed team of beauty consultants to enhance product knowledge and engage customers effectively.
- Developed targeted sales strategies that improved store performance and elevated customer satisfaction.
- Trained staff on merchandise presentation and visual standards to create appealing displays.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Trained staff on merchandise presentation and visual standards for optimal displays.
- Facilitated team meetings to discuss goals, challenges, and performance updates.
- Coordinated promotional events to attract customers and increase foot traffic.
- Performed sales consultations and educated clients on products and services.
Sales Manager
11 Months- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Coordinated schedules to maximize service coverage and allocate resources effectively.
- Developed service improvement strategies based on customer feedback insights.
- Managed daily service operations and ensured efficient team performance.
- Developed service improvement strategies from customer feedback to enhance service quality.
- Hired and trained service department staff to improve team capabilities and performance.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
Service Manager
1 Year 10 Months- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Managed service staff to enhance customer satisfaction and uphold company policy compliance.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Assisted team during busy times by taking on multiple roles to ensure smooth operations.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Developed strategies to enhance customer experience through product feature improvements and streamlined processes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular one-on-one meetings with employees to review performance, set priorities, and provide actionable feedback.
Manager's Assistant
1 Year 5 Months- Supported managers in daily operations and administrative tasks to enhance workflow efficiency.
- Coordinated staff schedules to maintain optimal coverage and ensure smooth operations.
- Managed inventory levels and ordered supplies.
- Supported training sessions for new team members.
- Handled guest inquiries and resolved issues promptly.
- Organized catering services for events and meetings for various functions, including sales trainings and department meetings.
- Organized special events and promotions within the restaurant.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Streamlined communication between management and staff to improve information flow and team collaboration.
WMJ Department Associate (seasonal)
4 Months- Facilitated product selection and inquiries, enhancing overall shopping experience.
- Organized displays to improve product visibility and accessibility for customers.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Supported promotional activities by setting up displays and signage effectively.
- Restocked inventory as needed to maintain an adequate supply of products.
- Restocked inventory on shelves to ensure product availability for customers. as needed to maintain an adequate supply of products.
- Monitored stock levels regularly to identify and address low inventory issues. to ensure that sufficient quantities were available at all times.
- Adhered to all safety procedures when handling hazardous materials or equipment.
Team Member
2 Years 1 Month- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Collaborated with team members to streamline operations and enhance workflow efficiency.
- Trained new staff on operational procedures, fostering a collaborative team culture.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Education
Some College (No Degree) - Communication Disorders
Skills
Sales strategy development
Sales forecasting
Sales-driven
Performance optimization
Business planning
Data analytics
Process implementation
Team leadership
Team management
Mentorship
Staff training
Deadline management
Time Management
Adaptability
Leadership
Communication
Timeline
Sales Manager
Ulta Beauty Inc.
08.2025 - 09.2026Read More
Sales Manager
Ulta Beauty Inc.
09.2024 - 08.2025Read More
Service Manager
Darden Restaurants, Olive Garden
10.2022 - 08.2024Read More
Manager's Assistant
Darden Restaurants, Olive Garden
05.2021 - 10.2022Read More
WMJ Department Associate (seasonal)
Khols
11.2020 - 03.2021Read More
Team Member
Chic-Fil-A
07.2018 - 08.2020Read More
Southeast Missouri State University
Some College (No Degree) from Communication Disorders
Read More