Overview
Work History
Education
Skills
Timeline
Generic

Sierra Mendoza

Lubbock,SC

Overview

7
7
years of professional experience

Work History

Office Administrator/Tax Preparer

Garcia Tax Service
10.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

Pawnbroker

First Cash Pawn
03.2018 - 09.2018
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.

CSR

StenocallLubbock Radio Paging
11.2017 - 06.2018
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Springboard Academy
Lubbock Texas
10.2017

Skills

    money handling

Timeline

Office Administrator/Tax Preparer

Garcia Tax Service
10.2021 - Current

Pawnbroker

First Cash Pawn
03.2018 - 09.2018

CSR

StenocallLubbock Radio Paging
11.2017 - 06.2018

Springboard Academy

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Sierra Mendoza