Sierra Michael
Arlinton,TEXAS
Summary
Proven team player with a strong work ethic, honed at Costa Vida and Pet Supplies Plus, adept in customer service and problem-solving. Excelled in creating welcoming environments, significantly enhancing customer satisfaction. Skilled in multitasking and food safety, ensuring operational excellence and positive dining experiences.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Costa Vida
11.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Customer Service Cashier
Pet Supplies Plus
10.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
None - None
Legacy High School
Mansfield, TX05.2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- Up-selling strategies
- Clear communication
- Food safety knowledge
- Food allergy awareness
Timeline
Front of House Employee
Costa Vida
11.2023 - Current
Customer Service Cashier
Pet Supplies Plus
10.2022 - 05.2023
None - None
Legacy High School
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