Sierra Mills
Fayetteville,TN
Summary
Versatile and results-oriented professional with extensive experience across various roles, notably as Assistant Store Manager at Pizza Inn Restaurant. Demonstrates exceptional leadership and problem-solving abilities, coupled with expertise in inventory management and customer service. Proven track record of enhancing operational efficiency and fostering team collaboration. Excel in fast-paced environments, ensuring high standards of quality and service are maintained.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pizza Inn Restaurant
Fayetteville, USA
08.2021 - 03.2023
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified areas needing improvement in store operations and developed solutions accordingly.
- Inspected merchandise on display to ensure quality standards were met.
- Provided feedback to management regarding employee performance issues or concerns.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored cash register transactions to ensure accuracy of funds received.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised employees in all aspects of job performance by providing guidance and direction.
Frozen Food Manager/ Cashier
Holts IGA
Fayetteville, USA
03.2021 - 01.2022
- Developed promotional strategies to increase sales of frozen foods, including discounts and special offers.
- Ensured compliance with local health regulations related to the storage and handling of frozen food items.
- Conducted regular quality checks of all frozen food items to ensure freshness and safety standards were met.
- Provided training sessions for staff members on proper methods for stocking shelves with frozen food items and maintaining product freshness.
- Assisted customers in selecting appropriate products based on their individual needs or preferences.
- Reviewed orders from vendors and placed orders for additional supplies when necessary.
- Resolved any complaints or issues related to the quality or condition of frozen food items promptly.
- Managed inventory of frozen food products and ensured stock was adequate for customer demand.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
Cleaning Specialist
Sierra Mills
Fayetteville, USA
01.2021 - 07.2024
- Background in both foreclosure cleanouts as well as move-out services.
- Secured side jobs independently to gain practical experience in cleaning services.
- Used steam equipment to periodically clean upholstery and carpeting.
- Steam-cleaned or shampooed carpets.
- Dusted furniture, walls, machines, and equipment.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Kept business entrances clean, tidy and professional in appearance.
- Vacuumed carpets and upholstered furniture.
- Operated industrial vacuum cleaners to remove scraps, dirt debris from carpeting or flooring surfaces.
- Inspected completed work for accuracy before leaving the premises.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Delivery Driver
Beano's Kitchen
Fayetteville, USA
07.2023 - 04.2024
- Navigated local streets and highways with ease using GPS system.
- Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.
- Collaborated with other delivery drivers and restaurant staff, sharing best practices to improve overall efficiency and service quality.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
- Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
- Ensured that the correct order was delivered to the customer.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Answered customer inquiries regarding menu items, prices and availability.
- Loaded and unloaded delivery vehicles with food items.
- Handled cash payments from customers for delivery orders.
- Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
Kennel Assistant
Tennessee Valley K-9
Fayetteville, USA
05.2023 - 08.2023
- Took the opportunity to learn something new by taking on a summer position at a K-9 training institute.
- Taught animals sit, stay and other basic commands.
- Replaced soft fabric items such as blankets by running washing machine to provide fresh laundry.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Sanitized floors and other surfaces to provide sterile environment.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
- Completed day-to-day duties accurately and efficiently.
Line Cook
Buffalo Wild Wings
Fayetteville, USA
02.2018 - 12.2019
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Replenished food items from inventory and rotated ingredients.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Responded quickly to any customer complaints or concerns about their dining experience.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Communicated effectively with other staff members regarding orders and menu changes.
- Executed proper techniques when preparing menu item ingredients.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Cooked multiple orders simultaneously during busy periods.
- Set up and performed initial prep work for soups, sauces and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Lead Sales Associate
Dollar General
Elora, TN
01.2017 - 09.2018
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Reset store displays for special events and seasonal merchandise changes.
- Operated register, handled cash and processed credit card transactions.
- Organized store displays for maximum visibility of products.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Education
GED -
Lincoln County High School
Fayetteville, TN12.2012
Skills
- Professional Delivery Experience
- Kitchen Experience
- Food Safety Practices
- Creative solutions
- Detail-oriented mindset
- Accurate Order Fulfillment
- Animal Care Experience
- Multitasking and organization
- Customer service
- Problem-solving
- Multitasking Abilities
- Physical stamina
- Commercial and residential cleaning
- Cash Management
- Experience in Assistant Management
- Inventory Management Expertise
- Cashiering
- Deep cleaning expertise
- Carpet cleaning proficiency
- Strong work ethic
- Conflict resolution
- Time management
- Supply inventory management
- Team collaboration
- Teamwork and collaboration
Certification
Driver's License
Affiliations
some of my hobbies include: learning new skills,anything crafty, baking,photography,animal rescue, meditation, volunteering anywhere i can.
References
References available upon request.
Timeline
Delivery Driver
Beano's Kitchen
07.2023 - 04.2024
Kennel Assistant
Tennessee Valley K-9
05.2023 - 08.2023
Assistant Store Manager
Pizza Inn Restaurant
08.2021 - 03.2023
Frozen Food Manager/ Cashier
Holts IGA
03.2021 - 01.2022
Cleaning Specialist
Sierra Mills
01.2021 - 07.2024
Line Cook
Buffalo Wild Wings
02.2018 - 12.2019
Lead Sales Associate
Dollar General
01.2017 - 09.2018
Driver's License
GED -
Lincoln County High School
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