Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Moon

Duluth,GA

Summary

Results-driven Business Associate with a strong background in business operations, client relations, and data analysis. Proven ability to support strategic initiatives, streamline processes, and contribute to revenue growth through cross-functional collaboration and analytical insight. Adept at problem-solving, managing client communications, and delivering high-quality administrative and operational support. Known for a proactive approach, attention to detail, and commitment to achieving team and company objectives.

Overview

6
6
years of professional experience

Work History

Amazon Flex (driver)

Amazon
Atlanta, GA
05.2021 - 01.2025
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Handled merchandise in accordance with product handling standards.
  • Transported and safely delivered items to prevent damage or loss.
  • Utilized GPS and maps for efficient route planning.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Call Center Specialist

RMB of Atlanta
Atlanta, GA
03.2021 - 07.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Developed strong relationships with customers by providing personalized attention and services in a timely manner.
  • Utilized computer technology to handle high call volumes efficiently.

Banking Associate

Navy Federal Credit Union
Buford, GA
12.2018 - 04.2023
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved customer inquiries in a timely manner while adhering to all applicable laws and regulations.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Education

Associate of Business Administration - Business Administration And Management

Georgia State University
Atlanta, GA
05-2020

Skills

  • Diligent
  • Competent
  • Eloquent
  • Adaptability
  • Software Experience
  • Time management
  • Punctual and Reliable
  • Customer Service
  • Problem Resolution
  • Data Entry

Timeline

Amazon Flex (driver)

Amazon
05.2021 - 01.2025

Call Center Specialist

RMB of Atlanta
03.2021 - 07.2023

Banking Associate

Navy Federal Credit Union
12.2018 - 04.2023

Associate of Business Administration - Business Administration And Management

Georgia State University

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