Sierra Moses
HUNTSVILLE,AL
Summary
Personable, problem-solving Customer Success Manager with extensive experience in relationship management and technology strategy. Enthusiastic team player with positive attitude and proven skill in establishing rapport with clients and partners. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
SugarCRM
08.2021 - Current
- Successfully manages both direct and Partner-led relationships with 175 SugarCRM Customers
Team Lead
Talkdesk
03.2021 - 08.2021
- Trained and coached 10+ SDRs, including the newly created Canada SDR team who achieved 110% quota in their first month
Enterprise Sales Development Representative
Talkdesk
10.2020 - 08.2021
- Generated over $3.5m ACV using outbound email and phone call efforts
Account Manager
Southern Glazer's Wine & Spirits
02.2020 - 10.2020
- Managed 130+ accounts in North Alabama, providing retail support to ensure brand placements for Pernod Ricard brands including Jameson, Absolut, and Malibu
Education
Bachelor of Arts - International Studies
The University of Alabama
Skills
- Customer Account Management
- Strategic Planning
- Client Relations
- Proficient in [Software]
- Customer Retention
- Pipeline Development
Timeline
Customer Success Manager
SugarCRM
08.2021 - Current
Team Lead
Talkdesk
03.2021 - 08.2021
Enterprise Sales Development Representative
Talkdesk
10.2020 - 08.2021
Account Manager
Southern Glazer's Wine & Spirits
02.2020 - 10.2020
Bachelor of Arts - International Studies
The University of Alabama
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