Sierra Mull
Toledo
Summary
Dependable professional with extensive experience in customer care, patient access, and administrative support. Skilled in problem-solving, multitasking, and clear communication, with a proven track record of assisting members and patients, managing sensitive information, and ensuring efficient operations. Recognized for attention to detail, punctuality, and delivering excellent service in fast-paced environments.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Care Specialist
Medical Mutual
10.2023 - Current
- Assisted members in navigating health insurance products and services via phone, and written correspondence, resolving issues efficiently to enhance member satisfaction.
- Identified and resolved potential issues affecting members by applying strong problem-solving skills, improving overall customer experience.
- Communicated clearly over the phone and in writing, ensuring accurate and timely information delivery to members.
- Requested additional information when necessary and followed member issues through to resolution, achieving high rates of issue closure.
Patient Access Specialist
Bon Secours Mercy Health
Oregon, OH
01.2022 - 10.2023
- Processed patient registration for scheduled appointments and walk-ins by verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently.
- Explained financial options to patients, ensuring understanding and improving patient satisfaction.
- Delivered excellent customer service and communication skills with patients, medical staff, and the general public, enhancing overall experience.
- Maintained confidentiality of all patients' records and accounts, ensuring compliance with HIPAA regulations.
Receptionist/Data Entry Specialist
Finance System of Toledo
Toledo, OH
01.2019 - 01.2022
- Welcomed visitors and clients, efficiently directing visitors to their designated office locations.
- Optimized front-desk communications by answering, screening, and forwarding high-volume incoming phone calls to the appropriate team members.
- Supported daily administrative operations by executing key administrative and clerical tasks.
- Ensured database accuracy by accurately transferring physical paperwork into computer files and internal database systems.
- Established efficient filing systems to organize paperwork and accelerate document retrieval.
Collections Specialist
Finance System of Toledo
Toledo, OH
10.2015 - 01.2019
- Recovered outstanding revenue by securing payments or negotiating client installment plans.
- Managed high-volume communication queues across inbound/outbound calls, emails, and messages.
- Negotiated debt settlement terms and established structured, accurate repayment schedules.
- Maintained database accuracy by strictly logging all communication and payment histories.
- Executed skip-tracing techniques using public records and databases to locate missing clients.
Glass Processor
Technical Glass Products
Toledo, OH
12.2014 - 08.2015
- Handled, cut, and packed glass products safely to prevent any material damage.
- Inspected completed items and production logs to ensure quality, accuracy, and proper documentation.
- Moved inventory from storage racks directly to designated processing areas.
- Scheduled and prioritized daily tasks to guarantee on-time delivery requirements.
- Operated manual and power tools efficiently while following strict product quality standards.
- Temporary position
Team Member/Cashier
McDonalds
Toledo, OH
04.2012 - 12.2014
- Trained and excelled in all areas of the company, demonstrating adaptability and supporting team operations.
Education
High School Diploma -
Whitmer High School Toledo
Toledo, OH05-2013
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University of Toledo
08-2014
Skills
- Strong attention to detail
- Multitasking and organization
- Professional phone communication
- Computer skills
- Customer service
- Office management skills
- Administrative support
- Data entry
- Financial processing
- Patient registration
- Health information management
- Medical office experience
- Call center experience
Certification
- HIPPA Certified - January 2022 to Present
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Care Specialist
Medical Mutual
10.2023 - Current
Patient Access Specialist
Bon Secours Mercy Health
01.2022 - 10.2023
Receptionist/Data Entry Specialist
Finance System of Toledo
01.2019 - 01.2022
Collections Specialist
Finance System of Toledo
10.2015 - 01.2019
Glass Processor
Technical Glass Products
12.2014 - 08.2015
Team Member/Cashier
McDonalds
04.2012 - 12.2014
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University of Toledo
High School Diploma -
Whitmer High School Toledo