Sierra Mullett-Kennedy, MSW
Carmichael,CA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
7
7
years of professional experience
Work History
STEP Shelter Case Manager
Sacramento LGBT Community Center
Sacramento
2023.02 - Current
- Supporting, advocating for, and motivating the residents of our shelter as one of the STEP Shelter Case Managers.
- Delivered comprehensive case management by offering transportation services, providing guidance, and actively listening to clients' needs while fostering accountability. Additionally supported them in accessing resources for financial, medical, interpersonal, mental health, and legal challenges.
- Conducted assessments of clients' needs, formulated individualized service plans, and tracked progress toward objectives.
Housing Navigation Coordinator
Sacramento LGBT Community Center
Sacramento
2023.06 - 2024.02
- Aided clients in navigating the application process for the intricate PSAP rental support program, directing them toward safe and stable housing
- Collaborated effectively with internal center resources to enhance client experience and enable seamless access to needed services.
- Worked alongside different community service organizations to evaluate and distribute necessary local resources for clients.
- Delivered leadership skills, valuable insights, and mentorship to ensure successful involvement of newly hired employees in the PSAP program.
QRC Leader
Queer Resource Center - Butte College
Oroville
2021.08 - 2023.06
- Managed all aspects of the Queer Resource Center, overseeing budgets, event planning, center upkeep, student assistant supervision, outreach, research, and social media.
- Engaged in public representation and advocacy for the LGBTQIA2S+ community at Butte College by effectively communicating with staff, faculty, and students.
- Strengthened collaborative relationships with LGBTQIA2S+ and allied organizations, groups, and resources to enhance student support.
- Acquired valuable knowledge from shadowing school's mental health clinician as part of master's degree in Social Work, enhancing ability to provide holistic support to students and the broader LGBTQIA2S+ community.
Fitting Room Lead Sales Associate
Old Navy
Chico
2017.05 - 2022.12
- Was chosen as Fitting Room Lead and implemented and successfully executed effective strategies for improving fitting room operations.
- Maintained accurate cash calculations in a cash-handling role to facilitate store closure
- Received accolades for exemplary organization and dedication to providing top-notch customer support; frequently assigned as a trainer for new hires in different roles, including the Fitting Room.
Paid Intern
Queer Resource Center
Oroville
2020.08 - 2021.05
- Enhanced efficiency of QRC social media management, actively participated in administrative meetings, and took charge of developing educational projects and delivering engaging presentations to students and the wider community.
- Contributed to brainstorming sessions focused on generating innovative solutions for Covid-19 challenges in education and community building.
- Provided administrative support by completing data entry tasks and organizing documents.
Education
Masters in Social Work -
California State University, Chico
Chico, CA05.2023
Bachelors in Social Work -
California State University, Chico
Chico, CA05.2021
Associates in Social, And Behavioral Science -
Butte Community College
Oroville, CA07.2019
Skills
- Community Outreach
- Crisis Intervention
- Program Development
- Client Advocacy
- Case Management
- Interdisciplinary Collaboration
- Conflict Resolution
- Emotional awareness
- Problem-Solving
- Needs Assessment
- Referral Coordination
- Discharge Planning
- Regulatory Compliance
- Records Management
- Resource Management
- Email and Telephone Etiquette
References
- Ari Punter: Supervisor, Sacramento LGBT Community Center, ari.punter@saccenter.org, (916) 837-4399
- Geoff Fralick: Co-worker, geoffreyfralick4@gmail.com, (530) 830-8716
- Hannah Horowitz: Supervisor, Butte College, horowittzha@butte.edu, (818) 251-0113
- Heather Springer: Mentor and Co-Worker, Butte College, springerhe@butte.edu, (509) 432-6145
- Monica Brown: Supervisor, Butte College, brownmo@butte.edu, (530) 966-5040
Accomplishments
- Chico State's 2023 Lavender Graduation: Outstanding Graduate Student Award
Timeline
Housing Navigation Coordinator
Sacramento LGBT Community Center
2023.06 - 2024.02
STEP Shelter Case Manager
Sacramento LGBT Community Center
2023.02 - Current
QRC Leader
Queer Resource Center - Butte College
2021.08 - 2023.06
Paid Intern
Queer Resource Center
2020.08 - 2021.05
Fitting Room Lead Sales Associate
Old Navy
2017.05 - 2022.12
Masters in Social Work -
California State University, Chico
Bachelors in Social Work -
California State University, Chico
Associates in Social, And Behavioral Science -
Butte Community College
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