Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sierra-Nicole Richardson

Clearwater,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. While also being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

School Safety Officer

Pinellas County School Board
08.2018 - Current
  • Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
  • Utilized radio, telephone and email based communications equipment to contact other on-campus personnel and external authorities.
  • Obtained CPR, First Aid and Phishing Security certifications in preparation for on-campus emergencies.
  • Assisted with fire, hazardous material and active-shooter on-campus drills.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.

Customer Service Representative

Laser Spine Institute
06.2017 - 01.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Organized, sorted, and checked input data against original documents.
  • Completed data entry tasks with accuracy and efficiency.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.

Military Police Officer/Dispatcher-Communications

United States Army
03.2014 - 12.2015
  • Documented and organized security information accurately and efficiently.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.

Education

Some College (No Degree) - General Studies

St. Petersburg College
Clearwater, FL

High School Diploma -

Lakewood High School
St. Petersburg, FL
06.2013

Skills

  • Company Standards
  • School Operations
  • Microsoft Dynamics
  • Call Volume and Quality Metrics
  • Keyboard Entry
  • Data Review and Verification
  • Filing
  • Updating Client Data

References

Zakiya Johnson

Medical Assistant

All Children's Hospital

727-303-8128


Jaclyn Simmonds

Pinellas County Schools

Elementary School Counselor

727-501-4553


Tiffany Murray

Pinellas County Schools

Behavior Specialist

727-317-7495

Timeline

School Safety Officer

Pinellas County School Board
08.2018 - Current

Customer Service Representative

Laser Spine Institute
06.2017 - 01.2018

Military Police Officer/Dispatcher-Communications

United States Army
03.2014 - 12.2015

Some College (No Degree) - General Studies

St. Petersburg College

High School Diploma -

Lakewood High School

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Sierra-Nicole Richardson