Sierra Nieuwenhuis
Portage
Summary
Dynamic professional with a proven track record in merchandise stocking and enhancing customer relationships, honed across roles at Cost Plus World Market, Inc, and other retail leaders. Excelled in visual merchandising and sales support, significantly boosting customer satisfaction.
Overview
4
4
years of professional experience
Work History
Stock Associate
Cost Plus World Market, Inc
07.2022 - 08.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
- Maintained and updated customer order records in a data entry system, ensuring accuracy and completeness to support seamless order fulfillment
- Managed inventory storage in clean and organized fashion.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
Transcriptionist
Rev
12.2021 - 05.2022
- Transcribed audio and video content accurately within tight deadlines.
- Ensured adherence to client guidelines and quality standards.
- Developed strong attention to detail and improved typing speed and accuracy.
- Managed assignments independently, demonstrating self-discipline and reliability.
Sales Associate
JCPenney
11.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Once Upon a Child
06.2019 - 11.2019
- Assisted customers with product inquiries, selections, and purchases, ensuring a positive shopping experience.
- Organized and maintained store displays, ensuring merchandise was clean, attractive, and well-stocked.
- Processed transactions accurately using a point-of-sale (POS) system and handled cash, credit card payments, and returns.
- Received and sorted donations, inspecting items for quality and determining pricing based on store guidelines.
- Ensured the store remained clean and safe by performing regular maintenance and organizing the sales floor.
- Collaborated with team members to meet daily sales goals and improve operational efficiency.
- Provided excellent customer service by addressing complaints and resolving issues promptly and professionally.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI08-2026
High School Diploma -
Portage Community High School
Portage06-2021
Skills
- Merchandise stocking
- Workplace safety
- Customer relationships
- Product restocking
- Storage organization
- Stock rotation
- Cleaning procedures
- Visual merchandising
- Sales support
- Microsoft office
Timeline
Stock Associate
Cost Plus World Market, Inc
07.2022 - 08.2023
Transcriptionist
Rev
12.2021 - 05.2022
Sales Associate
JCPenney
11.2019 - 04.2021
Sales Associate
Once Upon a Child
06.2019 - 11.2019
Associate of Arts -
Grand Rapids Community College
High School Diploma -
Portage Community High School
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