Keating Hinkley
Portland,OR
Summary
Results-oriented professional with a master's in organizational leadership and a bachelor's in business. Leverages Salesforce CRM to boost customer engagement and streamline recruitment. Enhances operational efficiency and promotes team collaboration through innovative solutions and effective communication strategies.
Overview
10
10
years of professional experience
Work History
Sales and Recuiting
Western Oregon University
Monmouth, OR
10.2025 - 03.2026
- Engaged customers with strong interpersonal skills to resolve inquiries, improving satisfaction.
- Fostered collaboration by guiding colleagues and providing support, enhancing team dynamics.
- Collaborated with cross-functional teams to achieve organizational goals, streamlining processes.
- Developed functional solutions to challenges, resulting in significant cost savings.
Football Coach/Graduate Assistant
Western Oregon University
Monmouth, OR
12.2024 - 10.2025
- Coordinated daily football operations, including practice scheduling, travel logistics, and game-day preparation.
- Facilitated recruiting efforts through campus visits and relationship management with prospective athletes.
- Redesigned football playbook to improve clarity and enhance learning efficiency.
- Developed recruiting and marketing graphics for social media and internal communications.
Operations Assistant (Part-Time)
Western Oregon University
Monmouth, OR
04.2024 - 12.2024
- Coordinated game-day logistics and scheduling to ensure smooth execution of events.
- Maintained organized communication and tracking systems to support athletic department operations.
- Assisted with athletic department operations and event support to facilitate successful events.
Sales Internship Trainee
G & B Installation LLC
Portland, OR
06.2022 - 09.2022
- Employed assumptive sales techniques to efficiently close and process sales.
- Supported sales team by resolving customer inquiries and recommending products to enhance customer satisfaction.
- Established targets and tracked progress to ensure alignment with overall sales objectives.
- Developed reports on international sales activities to identify trends and inform future sales strategies.
- Organized client and financial data utilizing CRM-style workflows.
- Participated in team meetings to brainstorm sales strategies.
- Maintained customer relationship management system with updated client information.
- Supported accounts payable/receivable and ensured accurate financial tracking.
Construction Worker
Crosshead Ranch
Silver Lake, OR
04.2020 - 08.2020
- Operated heavy machinery for site preparation and efficient material transport.
- Assisted in framing, drywall installation, and roofing tasks across multiple projects.
- Collaborated with teams to achieve project deadlines and meet construction objectives.
- Maintained tools and equipment, ensuring safety standards and operational efficiency on construction sites.
- Operated equipment and assisted tasks to support timely completion of residential construction projects.
Warehouse Associate (Part-Time)
Grand + Benedicts Retail Displays
Portland, OR
04.2017 - 06.2019
- Operated forklifts and pallet jacks to safely transport merchandise across warehouse.
- Verified incoming shipments for quality and accuracy before stocking.
- Streamlined inventory organization by labeling and categorizing products effectively.
- Ensured inventory accuracy through systematic checks and timely updates.
- Prepared orders for shipment by securely packing products according to specifications.
Food Service Worker (Part-Time)
The Original Pancake House
Portland, OR
02.2016 - 04.2017
- Assisted customers with menu selections and provided exceptional service.
- Provided efficient customer service in fast-paced environment, ensuring satisfaction
- Prepared and cooked menu items following established recipes and quality standards.
Education
Master of Arts - Organizational Leadership
Western Oregon University
Monmouth, OR12-2025
Bachelor of Arts - Business Administration & Management, Entrepreneurship
Western Oregon University
Monmouth, OR12-2023
Skills
- Salesforce CRM
- Recruitment strategies
- Sales strategy development
- Market analysis
- Client relationship management
- Customer engagement
- Customer service
- Team leadership
- Strategic analysis
- Microsoft Office Suite
- Content marketing
- Relationship building
Honors And Awards
- Summa Cum Laude - Academic Excellence in Business
- All-LSC Academic Team
- GNAC Faculty Athletic Representative Scholar-Athlete Award
- Dean's List (11 terms)
Athletics And Leadership Experience
Western Oregon University, Student-Athlete | Team Captain, 08/19, 06/24, Five-year member of the football program while completing full academic coursework, Elected Team Captain for two seasons, serving as a leader and liaison between players and coaching staff, Recognized for accountability, communication, mentorship, and setting performance standards on and off the field
Timeline
Sales and Recuiting
Western Oregon University
10.2025 - 03.2026
Football Coach/Graduate Assistant
Western Oregon University
12.2024 - 10.2025
Operations Assistant (Part-Time)
Western Oregon University
04.2024 - 12.2024
Sales Internship Trainee
G & B Installation LLC
06.2022 - 09.2022
Construction Worker
Crosshead Ranch
04.2020 - 08.2020
Warehouse Associate (Part-Time)
Grand + Benedicts Retail Displays
04.2017 - 06.2019
Food Service Worker (Part-Time)
The Original Pancake House
02.2016 - 04.2017
Master of Arts - Organizational Leadership
Western Oregon University
Bachelor of Arts - Business Administration & Management, Entrepreneurship
Western Oregon University