Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
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Sierra Paykel

Woodland,CA

Summary

Knowledgeable Assistant Branch Manager with extensive experience at First Northern Bank of Dixon, excelling in staff management and regulatory compliance. Skilled in empowering leadership, operational oversight, and resolving complex issues. Adept at relationship building, with a strong focus on effective communication and client satisfaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Branch Manager

First Northern Bank of Dixon
06.2023 - Current
  • Supported the Branch Manager with daily tasks and delegation, ensuring smooth branch functioning and effective communication amongst staff.
  • Monitored daily branch activities, identifying areas requiring improvement or corrective action to increase and maintain operational efficiency.
  • Trained and developed new staff in alignment with branch service standards.
  • Oversaw successful completion of regular internal audits with minimal findings, demonstrating adherence to Bank policies and regulations.
  • Enhanced customer satisfaction by providing exceptional service and promptly addressing any concerns.

Operations Supervisor

First Northern Bank of Dixon
10.2019 - 06.2023
  • Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.
  • Supported the development of junior staff members by providing ongoing feedback, guidance, and mentorship through regular one-on-one meetings,
  • Completed vault and branch balancing, identifying cash differences and addressing any issues.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.

Financial Services Representative

First Northern Bank of Dixon
06.2016 - 10.2019
  • Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Assisted clients in selecting appropriate financial products based on their needs and goals.
  • Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.

Education

High School Diploma -

Dixon High School
Dixon, CA

Associate of Arts - Management

American River College
Sacramento, CA
06-2028

Skills

  • Relationship building and management
  • Staff management
  • Regulatory compliance
  • Training and development
  • Risk mitigation
  • Staff recruitment
  • Approachable
  • Strong interpersonal skills

Accomplishments

Recipient of the 2023 Davis Chamber of Commerce Ambassador of the Year award.


Recognized for preventing consumer harm by identifying and blocking fraudulent transactions.

Certification

  • Certified Notary Public

Affiliations

  • Davis Chamber of Commerce

Timeline

Assistant Branch Manager

First Northern Bank of Dixon
06.2023 - Current

Operations Supervisor

First Northern Bank of Dixon
10.2019 - 06.2023

Financial Services Representative

First Northern Bank of Dixon
06.2016 - 10.2019

High School Diploma -

Dixon High School

Associate of Arts - Management

American River College

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Sierra Paykel