Sierra Pell
Bells,TX
Summary
Highly motivated professional with 13 years of experience in customer service and 9 years in business management. Proven adaptability and strong communication skills, successfully building client relationships. Proficient in Microsoft Office and invoicing, consistently delivering results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Business Owner and Photographer
SP Photography
01.2016 - Current
- Owned and solely operated a photography business since 2016, specializing in wedding, newborn, and family photography.
- Corresponded with clients across multiple business platforms for scheduling, payments, and all session details, making suggestions based on many years of experience in the field.
- Oversaw budgeting for business expenses to maintain financial health.
- Designed and currently manage website alongside social media platforms to enhance online presence.
Telemarketing Senior Associate
Cigna
Denison, TX
10.2017 - 01.2018
- Identified qualified healthcare professionals within designated geographic area through targeted outreach.
- Developed and maintained strong relationships with healthcare professionals and office staff.
- Negotiated competitive pricing and secured contracts to fulfill health plan requirements.
- Explained plan policies and procedures to healthcare professionals, addressing complaints and ensuring compliance.
Dental Assistant and Asst Office Manager
Clinicals through Grayson College
01.2017 - 05.2017
- Assisted dentist with procedures, ensuring patient comfort and safety.
- Sterilized equipment and procedure rooms to maintain hygiene standards.
- Conducted x-rays, vital signs, and impressions for accurate diagnostics.
- Managed routine visit callbacks and confirmed scheduled appointments efficiently.
Medicare Provider Enrollment
National Government Services
10.2015 - 10.2016
- Processed Medicare applications for providers, guiding them through entire application process.
- Developed and maintained strong relationships with healthcare professionals and office staff.
- Corresponded routinely with providers via phone, email, and mail to address inquiries.
Collection Recovery Specialist
West Asset Management
08.2012 - 10.2015
- Acquired customer feedback, facilitated negotiations regarding in-office accounts for delinquent medical bill collections, annotated systems, and managed payment processing.
Education
Registered Dental Assistant -
Grayson County College
Denison, TX05-2017
High School Diploma -
Denison High School
Denison, TX06-2012
Skills
- Customer service expertise
- Adaptability and flexibility
- Dependability
- Time management
- Microsoft Office proficiency
- Typing speed: 85 wpm
- 10-key data entry: 125 dpm
- Accounts receivable collection
- Communication skills
- Team collaboration
- Work ethic
- Quick learner
- Invoicing and billing
Recognition
Recognized by Voyage Dallas Magazine in the Inspiring Stories Series:
https://voyagedallas.com/interview/inspiring-conversations-with-sierra-pell-of-sp-photography//
References
- Lindsey Reaves, Trend Healthcare, (903) 436-1262, lindseyreaves15@gmail.com
- Michelle Sonnier, Cotiviti, (903) 337-9543, michellesonnier808@gmail.com
Timeline
Telemarketing Senior Associate
Cigna
10.2017 - 01.2018
Dental Assistant and Asst Office Manager
Clinicals through Grayson College
01.2017 - 05.2017
Business Owner and Photographer
SP Photography
01.2016 - Current
Medicare Provider Enrollment
National Government Services
10.2015 - 10.2016
Collection Recovery Specialist
West Asset Management
08.2012 - 10.2015
Registered Dental Assistant -
Grayson County College
High School Diploma -
Denison High School
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