Sierra Ramirez
El Monte
Summary
Dedicated and people-oriented professional with a strong foundation in public health, community outreach, and customer service. Experienced in supporting health education initiatives, resolving customer concerns, and providing clerical support in fast-paced environments. Known for being reliable, hardworking, and resourceful with excellent organizational, teaching, and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Systems Navigation Coordinator
Northeast Valley Health Corporation
07.2025 - Current
- Coordinate systems navigation activities to support patient-centered care across internal departments (Behavioral Health, Nutrition, Health Education) and external partners (food banks, government programs, community resources).
- Develop and implement workflows in collaboration with the Associate Director of Health Equity to streamline patient navigation and improve care coordination using NextGen EHR and i2i Tracks for population health management.
- Train and mentor Patient Navigators on Health Risk Assessment (HRA) administration, accurate documentation in NextGen, and effective use of data tracking tools such as Excel and Data Sites for performance reporting.
- Monitor and analyze program metrics including PHQ-9, SBIRT, PRAPARE, and SMG through EHR reports and i2i dashboards to support quality improvement initiatives.
- Ensure compliance with organizational, legal, and ethical standards in all patient documentation and data management processes.
- Collaborate with multidisciplinary care teams to enhance health equity, improve access to care, and align navigation services with the organization’s Enhanced Care Management program.
Cashier / Front of Store Attendant
Target
10.2019 - Current
- Delivered exceptional customer service and efficiently handled transactions.
- Supported store operations by restocking merchandise and resolving customer concerns.
- Trained on self-checkout systems and assisted in resolving register issues.
- Worked closely with leadership to maintain store standards and address shopper needs.
Administrative Assistant
Metropolitan Adjustment Bureau
02.2025 - 07.2025
- Provide clerical support for a team of public adjusters specializing in home insurance claims.
- Perform high-volume data entry and maintain accurate client records and claim files.
- Answer and route incoming calls, assist clients with claim-related questions, and schedule appointments.
- Prepare and organize documentation for insurance adjusters and follow up on outstanding claim items.
- File and retrieve physical and digital documents in compliance with confidentiality standards.
- Coordinate communications between clients, insurance companies, and internal departments to ensure timely claim processing.
- Assist with general office administration and contribute to efficient daily workflow.
Intern – Parishes & Parks
RAND Corporation
01.2024 - 05.2024
- Conducted health education workshops and facilitated community exercise classes.
- Developed and distributed educational materials to promote wellness and preventive care.
- Partnered with local organizations to extend outreach efforts and services.
- Engaged with community members to assess health needs and refer them to available resources.
Summer Intern – Administrative Support
Shield Healthcare
06.2018 - 08.2018
- Assisted with medical supply orders and responded to client inquiries.
- Created reports and presentation materials to support senior staff.
- Managed data entry tasks and helped streamline order processing systems.
- Fostered vendor relationships to improve efficiency in supply procurement.
Education
Bachelor of Science - Public Health
California State University
05.2024
Associate of Science - Public Health for Transfer
College of the Canyons
12.2021
Completed Coursework toward Bachelor's Degree - undefined
San Francisco State University
12.2018
Skills
- Health Education
- Microsoft Office (Excel, Word, Outlook)
- Community Outreach
- Leadership & Team Collaboration
- Customer Service & Communication
- Data Eeporting and Insights
- Analytical Problem Solving
- i2i Tracks
- Next Gen/EHR
Timeline
Systems Navigation Coordinator
Northeast Valley Health Corporation
07.2025 - Current
Administrative Assistant
Metropolitan Adjustment Bureau
02.2025 - 07.2025
Intern – Parishes & Parks
RAND Corporation
01.2024 - 05.2024
Cashier / Front of Store Attendant
Target
10.2019 - Current
Summer Intern – Administrative Support
Shield Healthcare
06.2018 - 08.2018
Associate of Science - Public Health for Transfer
College of the Canyons
Completed Coursework toward Bachelor's Degree - undefined
San Francisco State University
Bachelor of Science - Public Health
California State University
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