Sierra R. Carr
Brooklyn,New York
Summary
Dynamic and professional call center Representative with a proven track record of leveraging exceptional communication and problem-solving abilities to effectively address customer needs. Demonstrated success in consistently exceeding productivity and quality targets within fast-paced environments. Adept at fostering enduring customer relationships that drive loyalty and satisfaction. Committed to delivering outstanding service and contributing to team success through a proactive approach to challenges.
Overview
11
11
years of professional experience
Work History
Call Center Representative
DOITT- 311
New York, NY
01.2022 - Current
- Answer calls for New York city residents and assist there needs
- Provide information about city update policies and services provided by New York City and New York State
- Help in emergency situations during disastrous times that involves mass number of New York city residents as well daily emergencies that gets escalated to New York Police Department
Customer Service Cashier
Whole Foods Market
Brooklyn, NY
10.2021 - 01.2022
- Provides a positive customer experience with fair, friendly and courteous service
- Registers sales on cash register by scanning items, itemizing and totaling customers purchases
- Resolve customer issues and answer questions
- Handles cash, credit, debit or EBT transactions
- Bags purchases as needed
- Processes returns transactions and Redeem stamps and coupons
Real Estate Agent
Keller Williams Realty Empire
Brooklyn, NY
01.2020 - 05.2021
- Communicate with prospective clients to create real estate goals, realistic budgets, and match available properties
- Conduct open houses to help market for-sale properties
- Prepare and collect documents necessary for closing deals such as leases, rentals, and financial statements
Administrative Assistant
New York Junior Tennis League
Brooklyn, New York
06.2018 - 03.2020
- Facilitated smooth transition for students entering afterschool activities.
- Facilitated homework help sessions to enhance learning outcomes for at-risk students.
- Executed duties involving organization of records.
- Took calls on behalf of the after school for admin purpose
- Communicated with parents about their children's after-school achievements.
- Conducted over 60 calls each day.
- Managed administrative tasks including document printing and email correspondence to senior management.
Waitress
Applebee’s Neighborhood Bar and Grill
Brooklyn, NY
04.2014 - 06.2019
- Informed patrons about the sales and promotional items featured in the restaurant
- Provided high quality customer service by greeting and serving patrons in timely and efficient manner
- Accurately recorded guest orders and conducted payment transactions, ensuring that all guest checks were correct
- Managed and resolved guest complaints in a professional manner.
Hostess
Applebee’s Neighborhood Bar and Grill
Brooklyn, NY
04.2014 - 06.2019
- Greeted and welcomed customers to the establishment
- Managed the seating arrangements and performed bookkeeping activities such as taking reservations and guest requests
- Managed all incoming phone calls and took guests “to-go” orders
- Supported in other areas such as serving tables, cleaning tables, and cleaning guest bathrooms
Education
Business Administration with a specialization in Marketing
CUNY-Borough of Manhattan Community College
New York, NY09.2017
High School - undefined
Boys & Girls High School
Brooklyn, NY06.2014
Skills
- Problem-solving skills
- Data entry
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Complaint resolution
- Appointment scheduling
- Payment processing
- Building rapport
- Database research
- Quality assurance controls
- System documentation
- CRM system expert
Timeline
Call Center Representative
DOITT- 311
01.2022 - Current
Customer Service Cashier
Whole Foods Market
10.2021 - 01.2022
Real Estate Agent
Keller Williams Realty Empire
01.2020 - 05.2021
Administrative Assistant
New York Junior Tennis League
06.2018 - 03.2020
Waitress
Applebee’s Neighborhood Bar and Grill
04.2014 - 06.2019
Hostess
Applebee’s Neighborhood Bar and Grill
04.2014 - 06.2019
Business Administration with a specialization in Marketing
CUNY-Borough of Manhattan Community College
High School - undefined
Boys & Girls High School