Sierra Rich
Tulsa,OK
Summary
Dedicated and results-oriented Call Center Agent with 1-4 years of experience in customer service. Proficient in handling inbound/outbound calls, resolving customer inquiries, and meeting performance metrics. Strong communication and problem-solving skills. Committed to providing exceptional customer experience.
Overview
8
8
years of professional experience
Work History
Customer Center Agent
Mazzios Pizza and Wings
04.2025 - Current
- Customer service professional with over 5 years of experience in fast-paced, high-volume call centers and remote environments. Recognized for exceptional communication, conflict resolution, and multitasking abilities. Adept at resolving customer concerns efficiently while maintaining positive experience and strong client relationships. Skilled in CRM systems, billing processes, and cross-functional collaboration to ensure seamless service delivery and customer satisfaction
- Process orders, returns, and transactions with 99% accuracy and attention to detail.
- Deliver real-time support via phone, chat, and email for billing, account, and service inquiries.
- Collaborate with internal teams to resolve cross-department issues efficiently.
- Assist in on-boarding and training new agents, developing reference materials and mentoring peers.
- Maintain a calm and professional demeanor during high-volume or escalated situations.
Customer Support Specialist
Avis Budget Group
10.2017 - 05.2020
- Provided friendly and efficient assistance to customers during the rental process, including reservations, check-outs, and returns. Explained rental terms, insurance coverage, and upgrade options while ensuring customers receive the best solutions based on their travel needs. Handled inquiries, resolved concerns, processed payments, and maintained accurate documentation in the system. Delivered a positive rental experience by demonstrating product knowledge, professionalism, and a customer-first approach.
- Managed an average of 100+ customer inquiries daily across phone, chat, and email channels.
- Protected sensitive customer data by adhering to strict confidentiality and compliance standards.
- Utilized knowledge bases and CRM tools to deliver accurate and consistent support.
- Collected and applied customer feedback to enhance workflows and service quality.
- Contributed to improving team productivity and customer satisfaction metrics.
Education
Business Administration -
Tulsa Community College
Tulsa, OkSkills
- Service excellence
- Attentive listening
- Communication Skills
- Problem-Solving
- Multitasking
- Data Entry and Documentation
- Product Knowledge
- Compassionate understanding
- Time Management
- Technical Proficiency
Timeline
Customer Center Agent
Mazzios Pizza and Wings
04.2025 - Current
Customer Support Specialist
Avis Budget Group
10.2017 - 05.2020
Business Administration -
Tulsa Community College