Sierra Rios
Clovis,CA
Summary
Dynamic professional with extensive experience in team leadership and high-volume hospitality. Proven ability to enhance operational efficiency and drive sales through effective communication and upselling techniques. Skilled in managing fast-paced environments and mentoring teams to surpass performance targets.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
Behavior Technician
Spectrum Pride
Fresno, California
2026.04 - Current
- Implemented individualized behavior intervention plans for clients with diverse needs.
- Utilized data collection methods to track client performance and outcomes.
- Maintained comprehensive records of sessions, including progress notes and incident reports.
- Provided crisis management by employing de-escalation techniques such as redirection and calming strategies.
Shift Supervisor
Marie Callender's Restaurant & Bakery
Fresno
2021.08 - Current
- Led a diverse team of 15+ associates to ensure seamless daily operations and compliance with safety standards.
- Optimized inventory tracking and waste reduction protocols, resulting in significant savings on monthly product costs.
- Resolved escalated customer complaints immediately, maintaining a 95%+ positive feedback rating.
- Trained 25+ new hires on company procedures and POS systems, streamlining onboarding process.
- Analyzed shift-end financial reports to identify and rectify revenue discrepancies, ensuring accuracy of audit-ready financial records.
Sales Secretary
OKSales Inc.
Fresno, California
2022.08 - 2022.12
- Exceeded weekly sales quotas through proactive prospecting and tailored product recommendations.
- Streamlined inventory management through demand forecasting and digital tracking workflows, improving accuracy in stock levels.
- Coordinated sales cycle from lead generation to closing, leveraging Google Sheets and Excel for meticulous tracking of sales progress.
- Evaluated return trends to identify product defects, providing actionable insights to strengthen quality control measures.
Education
Phlebotomy
Phlebotomy USA
Fresno, CA2023-10
Some College (No Degree) - General Studies
Clovis Community College
Clovis, CAHigh School Diploma -
Clovis West High School
Fresno, CA2020-06
Skills
- Cash handling and shift reporting
- Time management and operations management
- Team leadership and staff motivation
- Employee training and development
- Safety awareness and workplace safety
- De-escalation techniques
- Problem solving and critical thinking
- Financial reporting and data analysis
Certification
First Aid/CPR/AED
Timeline
Behavior Technician
Spectrum Pride
2026.04 - Current
Sales Secretary
OKSales Inc.
2022.08 - 2022.12
Shift Supervisor
Marie Callender's Restaurant & Bakery
2021.08 - Current
Phlebotomy
Phlebotomy USA
Some College (No Degree) - General Studies
Clovis Community College
High School Diploma -
Clovis West High School