Open To Work
Hi, I’m
Sierra Ritchie
South Lyon,MI
Work Preference
Summary
Dedicated Customer Service Representative with a strong background in building client relationships and fostering partnerships. Skilled in enhancing customer satisfaction and supporting company objectives through effective communication and teamwork. Committed to delivering results and contributing to business growth.
Overview
3
years of post-secondary education
6
years of professional experience
Work History
Corner SocialSouth Lyon
Barista and Bartender
11.2024 - Current
Job overview
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Whitmore Lake Golf LinksWhitmore Lake
Bartender and Beverage Cart Attendant
04.2022 - 06.2026
Job overview
- Mixed drinks and cocktails to customer specifications at a local golf club.
- Maintained cleanliness and organization of the bar area during busy shifts.
- Collaborated with kitchen staff to ensure timely service of food and beverages.
- Provided exceptional customer service to enhance the guest experience at events.
EcoShield Pest ControlNorristown
Door-to-Door Sales Representative
10.2022 - 08.2023
Job overview
- Engaged customers through door-to-door interactions for pest control services.
- Demonstrated product effectiveness using EcoShield pest control solutions.
- Educated homeowners on pest prevention and EcoShield's service benefits.
- Implemented effective strategies to increase customer retention rates.
- Managed scheduling of follow-up visits for interested prospects efficiently.
- Attended weekly team meetings to discuss sales strategies and targets.
Pet Suites Novi
Customer Service Representative
04.2021 - 04.2022
Job overview
- Handled customer complaints with empathy and professionalism, leading to improved customer satisfaction.
- Assisted customers with product inquiries and service options to enhance their purchasing decisions.
- Processed orders and managed transactions efficiently, ensuring timely delivery and accurate billing.
- Supervised dogs during daycare hours to ensure their safety and well-being.
Applebee's Grill + BarNew Hudson
Restaurant Hostess
10.2020 - 04.2021
Job overview
- Managed reservations and organized seating arrangements efficiently.
- Greeted guests warmly upon arrival at the restaurant.
- Assisted servers by communicating guest needs and preferences.
Education
Schoolcraft CollegeLivonia, MI
Associate of Science from Geological And Earth Sciences
09.2023 - 05.2026
Skills
- Effective communication
- Research skills
- Food and beverage knowledge
- Dining customer service
- High volume dining
- Reservation handling
- Reservation coordination
- Coordinating tasks
- Sales and marketing
- Problem solving
- Time management
- Customer service
- Handling complaints
- Product upselling
References
References available upon request.
Timeline
Barista and Bartender
Corner Social
11.2024 - Current
Schoolcraft College
Associate of Science from Geological And Earth Sciences
09.2023 - 05.2026
Door-to-Door Sales Representative
EcoShield Pest Control
10.2022 - 08.2023
Bartender and Beverage Cart Attendant
Whitmore Lake Golf Links
04.2022 - 06.2026
Customer Service Representative
Pet Suites
04.2021 - 04.2022
Restaurant Hostess
Applebee's Grill + Bar
10.2020 - 04.2021