Ricardo Fernandez
Kyle
Summary
Dynamic individual experienced in high-pressure customer service roles. Known for exceptional interpersonal skills and the ability to resolve issues promptly, contributing to a positive atmosphere in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Server/Bartender/Barista
Snooze AM Eatery
Kyle
11.2024 - Current
- Provided excellent customer service to enhance dining experiences.
- Collaborated with team members to ensure timely food delivery to tables.
- Handled customer inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Crowd Control Specialist
Trail Of Lights
Austin
12.2025 - 12.2025
- Monitored crowd behavior to ensure safety and compliance at events.
- Assisted in implementing crowd control measures during peak attendance hours.
- Communicated safety protocols to attendees and staff throughout the event.
- Utilized walkie-talkies for real-time communication with team members on-site.
- Provided customer service support to patrons during events.
- Monitored crowds to identify potential disturbances and intervene as needed.
- Assisted in the setup of barricades, gates, and other crowd control equipment.
- Managed access control points at entrances and exits to prevent unauthorized entry.
- Collaborated with team members to cover all areas of the venue effectively.
- Maintained high levels of alertness throughout shifts.
Box Office Associate
Lost Lands Music Festival
Thornville
09.2025 - 09.2025
- Provided customer support by answering inquiries and resolving issues promptly.
- Processed ticket sales for various events using point-of-sale systems.
- Assisted in maintaining a clean and organized box office environment.
- Collaborated with event staff to ensure smooth ticketing operations during events.
- Performed data entry tasks such as entering customer information into databases.
- Maintained positive working relationship with fellow staff and management.
Box Office Associate
ILLFEST Music Festival
Austin
05.2025 - 06.2025
- Processed ticket sales for various events using point-of-sale systems.
- Provided customer support by answering inquiries and resolving issues promptly.
- Collaborated with event staff to ensure smooth ticketing operations during events.
- Maintained positive working relationship with fellow staff and management.
- Entered customer information into POS system and promoted accuracy by repeating information obtained to customer.
- Processed cash, credit card and check payments for tickets purchased.
Education
Associate of Arts - History
Texas State University
San Marcos, Texas, TXSkills
- Customer service
- Event coordination
- Team collaboration
- Time management
- Conflict resolution
- Safety awareness
- Effective communication
- Professional appearance
- Assertiveness
- Crowd control
- Interpersonal skills
- Multitasking Abilities
- Event management
- Professionalism and ethics
- Physical fitness
- Public safety awareness
- Patience and tolerance
- Assertiveness training
- Situational awareness
- Physical strength
- Integrity and honesty
- Outstanding people skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Crowd Control Specialist
Trail Of Lights
12.2025 - 12.2025
Box Office Associate
Lost Lands Music Festival
09.2025 - 09.2025
Box Office Associate
ILLFEST Music Festival
05.2025 - 06.2025
Server/Bartender/Barista
Snooze AM Eatery
11.2024 - Current
Associate of Arts - History
Texas State University