Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Rogers

Rochester,NY

Summary

Talented at identifying potential problems, promptly mitigating obstacles and actively resolving conflicts to ensure client satisfaction and positive attendee experience. Background managing occasions from small, private affairs to mid-sized corporate conferences. Hardworking employee with customer service, multitasking and time management abilities.

Overview

10
10
years of professional experience

Work History

Sales and Event Manager

Delmonte Hotel Group
Rochester, NY
10.2019 - Current
  • Collaborated with marketing teams to create promotional materials for events.
  • Researched potential locations for upcoming events.
  • Created detailed timelines for the execution of each event.
  • Oversaw all aspects of event production from conception through completion.
  • Provided support to attendees before, during, and after the event as needed.
  • Maintained relationships with existing partners while cultivating new ones.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.

Shift Manager

CVS Pharmacy
Rochester, NY
06.2015 - Current
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Resolved conflicts between staff members in a professional manner.

Sales and Revenue Assistant

Delmonte Hotel Group
Rochester, NY
07.2017 - 10.2019
  • Assisted with budget preparation by tracking expenses and revenues.
  • Compiled current budget data from estimated revenues, expenses and prior budgets.

Reservation Agent

Delmonte Hotel Group
Rochester, NY
09.2014 - 03.2017
  • Answered inbound calls and responded to customer inquiries regarding reservations.
  • Provided customers with information on hotel services, amenities, and packages.
  • Assisted customers with special needs or requests such as room upgrades or late check-outs.
  • Provided support to other departments when needed.
  • Took reservations from patrons by phone or online.

Education

Bachelor of Arts - Public Communication

SUNY Buffalo State
Buffalo, NY
05-2012

Skills

  • Transportation and logistics coordination
  • Catering Coordination
  • Team leadership and supervision
  • Social Media Management
  • Menu Planning
  • Client meetings
  • Events requirements gathering

Timeline

Sales and Event Manager

Delmonte Hotel Group
10.2019 - Current

Sales and Revenue Assistant

Delmonte Hotel Group
07.2017 - 10.2019

Shift Manager

CVS Pharmacy
06.2015 - Current

Reservation Agent

Delmonte Hotel Group
09.2014 - 03.2017

Bachelor of Arts - Public Communication

SUNY Buffalo State

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Sierra Rogers