Sophia Garcia
Fontana,Ca
Summary
Analytical professional with expertise in data analysis, account management, and process
improvement within regulated industries. Proven ability to build relationships and translate business
needs into actionable data solutions, resulting in enhanced project outcomes. Experienced in
developing dashboards and streamlining workflows to drive business growth. Strong collaborator
with a track record of managing complex projects and communicating technical information
effectively to support decision-making.
Overview
17
17
years of professional experience
Work History
Account Manager
Veolia North America
Azusa, Ca
08.2021 - Current
- Second-highest performing sales account manager in 2022 in California
- Top performing sales account manager in 2024, ranking #1 in California, nominated Account Manager of the Year 2024
- Develop and implement tailored pricing strategies to meet client needs, leveraging innovative solutions to enhance customer retention and satisfaction
- Utilize strong project management skills to oversee account portfolios, balancing multiple client relationships and sales initiatives simultaneously
- Demonstrate exceptional interpersonal and communication skills to influence stakeholders at all levels, effectively conveying goals and objectives to drive sales growth
- Expertly manage existing accounts while identifying and cultivating new business opportunities within assigned territories through strategic prospecting and compelling presentations
- Apply advanced customer service techniques to build and maintain strong client relationships, ensuring high levels of satisfaction and loyalty
Technical Sales Support Specialist
ACTEnviro
Santa Fe Springs, Ca
10.2019 - 08.2021
- Demonstrate exceptional organizational and communication skills by efficiently processing waste profile sheets, managing customer data, and coordinating disposal methodologies across multiple departments
- Showcase strong customer focus through prompt response to inquiries, accurate scheduling of waste pickups, and maintenance of customer records in CRM and sales files
- Proactively maintain up-to-date customer files, including correspondence, contracts, and waste profiles, while efficiently managing incoming calls and requests to enhance overall customer satisfaction and operational efficiency
Sales Support Specialist
Univar Solutions
Commerce, Ca
05.2019 - 10.2019
- Drive ChemCare sales growth by supporting profile completion, providing industry insights, and assisting in the development of territory-specific sales strategies
- Collaborate with sales representatives and managers to generate leads, conduct joint calls, and research target waste streams and niche markets to establish goals and forecasts
- Serve as a key liaison between branches and TSDS partners, maintaining relationships and conducting research to inform marketing strategies and pricing policies
Technical Services Representative
Veolia North America
Azusa, Ca
01.2017 - 05.2019
- Demonstrate commitment to customer satisfaction by maintaining comprehensive client records in AMS and sales files, ensuring easy access to crucial information for the entire team
- Collaborate with customers and internal teams to schedule pick-ups, address job-specific requirements, and proactively gather feedback, fostering strong client relationships and service quality
- Work closely with finance and operations teams to track transportation, lab analysis, and vendor costs, ensuring accurate billing and pricing that aligns with customer contracts
Lead QA Technician
Specialty Enzymes and Biotechnologies
Chino, Ca
01.2016 - 01.2017
- Ensure product quality by collaborating with suppliers and internal teams to obtain and review Certificates of Analysis (COAs) for raw materials, verifying compliance with specifications
- Support Good Manufacturing Practices (GMP) by performing and overseeing quality assurance activities, working closely with production teams to maintain high standards
- Contribute to team efficiency by reviewing QC assay records, ensuring proper procedures are followed, and coordinating with the lab manager for final product release approval
- Demonstrate commitment to regulatory compliance by enforcing and verifying GMPs, HACCP, SOPs, and policies in accordance with FDA and ISO standards
Senior Scientist
Eurofins Eaton Analytical
Monrovia, Ca
04.2008 - 01.2016
- Conduct precise and timely analysis of samples using advanced analytical methods and techniques, including ICP and ICPMS, ensuring accurate data reduction and interpretation
- Generate comprehensive reports on project progress, effectively communicating relevant analytical findings and insights to supervisors and team members
- Maintain meticulous laboratory documentation, including detailed records of analyses performed, methodologies used, and training activities, ensuring traceability and compliance
- Contribute to continuous improvement by assisting in the update of Standard Operating Procedures (SOPs) and the Quality Manual, ensuring they accurately reflect current laboratory practices and analytical techniques
Education
Certified Hazardous Materials Manager -
Institute of Hazardous Materials Management
10.2024
Six Sigma Black Belt Professional -
Management and Strategy Institute
07.2024
Master's of Business Administration -
University of Phoenix
Diamond Bar06.2013
Bachelor's of Arts - Chemistry
University of California, Riverside
Riverside03.2008
Skills
- Account relationship management and retention
- Hazardous waste regulations compliance (RCRA, DOT, EPA)
- Contract negotiation and pricing strategies
- Waste characterization and profiling
- Transportation logistics coordination
- CRM software proficiency
- Customer needs assessment and solution development
- Waste characterization and profiling
Professional References
- Chris Moawad, Operations Manager, Veolia Environmental Services, 626-945-6002
- Scott Fortune, National Account Manager, Veolia Environmental Services, 904-252-6529
- Bryan Klar, Regional Sales Manager, ACTenviro, 714-925-9151
Timeline
Account Manager
Veolia North America
08.2021 - Current
Technical Sales Support Specialist
ACTEnviro
10.2019 - 08.2021
Sales Support Specialist
Univar Solutions
05.2019 - 10.2019
Technical Services Representative
Veolia North America
01.2017 - 05.2019
Lead QA Technician
Specialty Enzymes and Biotechnologies
01.2016 - 01.2017
Senior Scientist
Eurofins Eaton Analytical
04.2008 - 01.2016
Certified Hazardous Materials Manager -
Institute of Hazardous Materials Management
Six Sigma Black Belt Professional -
Management and Strategy Institute
Master's of Business Administration -
University of Phoenix
Bachelor's of Arts - Chemistry
University of California, Riverside
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