Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Stephanie Blaine
Canal Winchester
Summary
Overview
11
years of professional experience
Work History
US Logistics Solutions
Account Manager
05.2013 - 11.2023
Job overview
- Managed multiple top clients' accounts and projects with multi-million dollar yearly revenue.
- Oversaw and managed complex special projects from start to completions while working with multiple national terminals, leadership, and clients to exceed client expectations.
- Monitored and analyzed data with a focus on client KPI creating potential process improvement actions.
- Responsible for defining and managing workflow, task requirements, priorities, and timelines.
- Identified potential project issues and proactively communicated with leadership and team members to develop plans of action to ensure smooth workflow and timelines were met.
- Developed successful relationships by working closely with vendors and clients
- Addressed day-to-day conflicts to ensure very little impact on daily operations and projects.
- Negotiated rates with vendors to generate high revenue margins.
- Managed LTL shipments by scheduling pickups and ensuring on-time delivery to the client.
- Managed FTL shipments by negotiating rates with carrier and clients to ensure a high margin of revenue.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
Capella UniversityMinneapolis, MN
MBA from Global Operations And Supply Chain Managment
12.2019
University Overview
Capital University Law SchoolColumbus, Ohio
Master's Certification from Legal Studies
12.2011
University Overview
Ohio UniversityLancaster, Ohio
Bachelor of Arts from Political Science
04.2004
University Overview
Skills
- Business Development
- Issue Resolution
- Strong Lead Development Skills
- Strategic Planning
- Expense Control
- Product and Service Sales
- Revenue Retention
- Order Management
- Regional Accounts
- Time Management
- Account Management
- Analytical Skills
- AS400
- McLeod
- MS Office
- Adobe
- WebTMS
- 3PL
- LTL
- FTL
- Cost Reviewing
- Business Negotiation
- Accounts Payable and Accounts Receivable
- Payment Collecting
- Sales Solutions
- Account Verification
- Business Process Optimization
- Strategic Account Planning
- Client Meetings
- Client Rapport-Building
- Order Processing
- Verbal and Written Communication
- Prioritizing Workflows
- Business Strategies
- Business Development and Planning
- Compliance Requirements
- Overcoming Objections
- Excellent Communication Skills
- Cross-Functional Collaboration
- Managing Multiple Tasks
- Excellent Negotiating Tactics
- Customer Relationship Management
- Checking Quotes
- Goals and Performance
- Account Servicing Skills
- Administrative Oversight
- Key Account Generation
- Customer Satisfaction
- Revenue Growth
- Acquisition and Retention Strategies
Availability
See my work availability
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Account Manager
US Logistics Solutions
05.2013 - 11.2023
Capella University
MBA from Global Operations And Supply Chain Managment
Capital University Law School
Master's Certification from Legal Studies
Ohio University
Bachelor of Arts from Political Science
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