Sierra Senato
Scottsdale,,AZ
Summary
Goal-driven professional with experience in negotiation, customer service, and problem resolution. Proven track record of exceeding performance metrics in insurance claims and customer-facing roles. Skilled at building trust, explaining complex information in simple terms, and closing agreements. Seeking to transition into an insurance sales role where strong communication, quota-driven performance, and customer focus will drive results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bodily Injury Claim Specialist
State Farm Insurance
03.2022 - Current
- Achieves and exceeds departmental performance metrics, including weekly bodily injury settlement tracking, claim investigation timelines, and customer engagement goals.
- Negotiates settlements with customers, consistently achieving favorable resolutions.
- Selected for a specialized pilot program targeting key demographics successfully resolving claims in a time efficient manner.
- Builds strong customer relationships by demonstrating empathy while clearly explaining policy coverage, liability determination and options.
- Coordinates with team on best claims practices and assist team members to optimize injury settlement opportunities.
Patient Care Assistant
Banner MD Anderson Cancer Center
09.2020 - 11.2021
- Delivered high quality patient care in a fast-paced environment, ensuring patient satisfaction and trust.
- Collected and documented sensitive health information with accuracy.
- Collaborated with healthcare teams to anticipate needs, solve problems, and improve efficiency.
Litigation Docket Clerk
Resnick & Louis P.C.
01.2019 - 01.2020
- Managed time-sensitive filings and calendars, requiring accuracy under pressure.
- Ensured compliance with deadlines, demonstrating accountability and reliability.
Office Clerk
La Blonde Development
07.2018 - 04.2019
- Supported litigation teams with documentation.
- Handled administrative tasks while prioritizing competing deadlines.
Server & Host
The Melting Pot
04.2012 - 06.2018
- Delivered exceptional customer service, upselling menu items to increase sales per guest.
- Trained new staff on service standards and guest engagement.
Education
B.S. - Criminology & Criminal Justice
Arizona State University
Skills
- Negotiation
- Quota & Metric Achievement
- Customer Support
- Active Listening & Communication
- Problem-Solving & Conflict Resolution
- Tech-Savvy & Adaptable
Certification
- Licensed in FL, GA, TX (Insurance Claims)
- Property & Casualty License Eligible (will obtain within required timeframe)
Timeline
Bodily Injury Claim Specialist
State Farm Insurance
03.2022 - Current
Patient Care Assistant
Banner MD Anderson Cancer Center
09.2020 - 11.2021
Litigation Docket Clerk
Resnick & Louis P.C.
01.2019 - 01.2020
Office Clerk
La Blonde Development
07.2018 - 04.2019
Server & Host
The Melting Pot
04.2012 - 06.2018
B.S. - Criminology & Criminal Justice
Arizona State University
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