Sierra Shultz
Vienna,WV
Summary
Focused customer relations professional skilled in lead generation, human resources, customer relationship development, and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
1
1
Certification
Work History
Human Resources Generalist
Sigma Defense
Remote
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Facilitated criminal background check process for new hires.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
Customer Service Representative
Highmark Health
- Health insurance coverage and determination
- Working from a remote location
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Human Resources Assistant
Winans Services
Parkersburg, WV
- Provide clerical support for the Assistant General Manager
- Incoming calls to provide excellent customer service
- Dictation for all senior members of management to include emails
- Conduct personnel searches to issue approval to hire, verification of child support, housing and (un)employment
- Understand and maintain complete confidentiality, documentation and keep all records updated
- Additional duties may include, filing, faxing and daily spreadsheets.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Prepared monthly termination lists to be added to permanent records.
Administrative Assistant
Extras Support Staffing
Parkersburg, WV
- Provide clerical support to the Branch Manager
- Received incoming calls to help with individuals seeking employment
- Generated weekly payroll for over 30 employees
- Prepare paperwork and new hire and orientations
- Daily sales calls and visits to clients for ongoing and new business
- Additional duties may include daily spreadsheets, data entry, fax.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Front Desk Receptionist
Mountain State Dermatology
Parkersburg, WV
- Interviewing incoming patients prior to admission to gather demographic, insurance and emergency information
- Ensuring completion of paperwork, sign-in and security procedures
- Additional duties include collection copayments, answering phones, assist family members.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
Patient Registration Representative
CAMDEN CLARK MEMORIAL HOSPITAL
Parkersburg, WV
- Interviewing incoming patients prior to admission to gather demographic, insurance and emergency information
- Ensuring completion of paperwork, sign-in and security procedures
- Explaining facility policy, preparing and distribution patient identification bands
- Additional duties may include collection copayments, answering phones, assist family members.
Education
University of Phoenix
Tempe, AZ2024
Skills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Records management
- Compensation and benefits
- Employee file management
- Policy implementation
- Workers compensation
- Termination procedures
- Payroll processing
- FMLA administration
- HR metrics analysis
Certification
Microsoft Excel (10+ years)
Microsoft Office (10+ years)
Receptionist (10+ years)
Scheduling (5 years)
Sales (5 years)
Medical Office Experience (3 years)
Billing (5 years)
Filing (10+ years)
Front Desk (10+ years)
Accounting
Timeline
University of Phoenix
Human Resources Generalist
Sigma Defense
Customer Service Representative
Highmark Health
Human Resources Assistant
Winans Services
Administrative Assistant
Extras Support Staffing
Front Desk Receptionist
Mountain State Dermatology
Patient Registration Representative
CAMDEN CLARK MEMORIAL HOSPITAL