Sierra Sinclair
Burnham,ME
Summary
Dedicated professional delivering support and team leadership to customer focused onboarding. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes customer service, customer onboarding, vendor management and patient experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Configuration Manager
athenahealth
Belfast, ME
05.2023 - Current
- Reviewed documentation related to existing projects and identified areas where enhancements could be made in order to improve efficiency.
- Provided guidance and advice on recommended approaches for managing the complexities associated with large scale deployments.
- Collaborated with other departments to resolve issues pertaining to configuration management processes.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Incubation Manager
Athenahealth
Belfast, ME
04.2021 - 05.2023
- Led Extended Revenue Cycle Management Incubator team that supported Medical Coding, Enhanced Claim Resolution, and Authorization Management.
- Responsible for the validation engine of assumptions made during process design in order to reduce time to scale and increase operational effectiveness.
- Stakeholder partnership to ensure successful testing and alignment of work.
Senior Operations Performance Associate
athenahealth
Belfast, ME
04.2017 - 04.2021
- Established relationships with key suppliers as part of a long-term vendor management program.
- Identified opportunities for process improvements within the vendor management program.
- Provided guidance on how best to utilize available tools provided by third party vendors integrated into our internal platform.
Operations Associate
Athenahealth
Belfast, ME
04.2014 - 04.2017
- Researched, evaluated, and recommended best practices for implementation.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Established communication protocols with customers related to implementation timeline expectations.
- Conducted training sessions for users on how to use the newly implemented software program.
Customer Service Representative
athenahealth
Belfast, ME
04.2013 - 04.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other divisions to provide solutions that meet customer needs.
Education
Kennebec Valley Community College
Fairfield, MESkills
- Leadership
- Good Communication
- Project Management
- Problem Solving
Accomplishments
athenaAdmired leaders were rated in the top quartile compared to over 14 million respondents in our latest engagement survey, specifically in the areas of overall engagement, performance feedback, and career development:
- Engagement index (top quartile score >78)
- Performance Feedback (top quartile score >80)
- Career Conversations (top quartile score >76)
Certification
- Healthcare Businesswoman's Association Ambassador
Affiliations
- ERG Awards and Events Lead for Healthcare Businesswoman Association
Timeline
Configuration Manager
athenahealth
05.2023 - Current
Incubation Manager
Athenahealth
04.2021 - 05.2023
Senior Operations Performance Associate
athenahealth
04.2017 - 04.2021
Operations Associate
Athenahealth
04.2014 - 04.2017
Customer Service Representative
athenahealth
04.2013 - 04.2014
Kennebec Valley Community College
- Healthcare Businesswoman's Association Ambassador
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