Sierra Slone
Glasgow,KY
Summary
Dedicated professional with experience at T Marzetti Company and Sitel, excelling in quality control and customer service. Proven ability to enhance production efficiency and resolve customer issues with empathy. I have strong attention to detail and teamwork skills that drive successful outcomes, ensuring high standards and customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Processor
T Marzetti Company
02.2023 - Current
- Operated processing machinery to ensure efficient production flow
- Assisted in quality control checks to maintain product standards
- Learned safety protocols and adhered to compliance regulations
- Supported team in meeting daily production targets through collaboration
Customer Service Representative
Sitel
10.2018 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining accurate customer records within company database systems.
- Adapted quickly to new software tools, enhancing efficiency in service delivery.
- Collaborated with team members to ensure consistent and high-quality customer experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Glasgow High School
Glasgow, KYAssociate of Science -
Southcentral Kentucky Community And Technical College
Bowling Green, KYSkills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Quality control
- Multitasking and organizing
Timeline
Processor
T Marzetti Company
02.2023 - Current
Customer Service Representative
Sitel
10.2018 - 04.2019
High School Diploma -
Glasgow High School
Associate of Science -
Southcentral Kentucky Community And Technical College
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