Sierra Sponsel
Franklin,Tennessee
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Current student working toward a B.A. in Psychology and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer and team. Individual that shows a passion for volunteering after being involved with sorority events to the university community, outreach to our local community, the members of the sorority, and diverse nations of the world.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Assistant Manager
Platos Closet
05.2022 - Current
- Hired and Completed Orientation with new hires
- Offered assistance and solutions to both customer inquiries and with colleagues
- Analyzed inventory patterns and current product trends
- Demonstrated verbal communication between our store and upper management about various issues
- Improved customer satisfaction
- Managed both opening and closing procedures
- Operated the registers, Data Recycling System, and customer loyalty program.
Buyer
Platos Closet
05.2020 - 05.2022
- Checked in customers with identifying information for their buys
- Navigated our inventory to maintain appropriate levels in the store in terms of item acceptance
- Introduced new trends and merchandise into the store based on informed buying decisions
- Applied our Data Recycling System to enter items under appropriate value and cost
- Informed customers about our current inventory needs
- Quoted customers and worked to resolve any discrepancies.
Junior Stylist
Platos Closet
05.2017 - 05.2020
- Maintained appropriate inventory levels on the floor
- Advertised fashion trends via mannequins in the store
- Exhibited regular maintenance and neatness over the dressing rooms condition
- Worked to enhance customer experience and give opinions when prompted
- Collaborated closely with other stylists to create a positive and cohesive environment.
Education
Bachelor of Arts (B.A.) - Psychology -
University of Tennessee- Knoxville
Knoxville, TN05.2025
Associate in Arts (A.A.) - Psychology -
Columbia State Community College
Franklin, TN05.2023
Skills
- Product Promotion
- Customer Consultation
- Refund Processing
- Request management
- Payment Processing
Certification
- Applied Suicide Intervention Skills Training - April 2024
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Assistant Manager
Platos Closet
05.2022 - Current
Buyer
Platos Closet
05.2020 - 05.2022
Junior Stylist
Platos Closet
05.2017 - 05.2020
Bachelor of Arts (B.A.) - Psychology -
University of Tennessee- Knoxville
Associate in Arts (A.A.) - Psychology -
Columbia State Community College
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