Sierra Sprott
Miami,FL
Overview
16
16
years of professional experience
1
1
Certification
Work History
Financial Services Representative
DADE COUNTY FEDERAL CREDIT UNION
Miami, FL
10.2022 - Current
- Completing wires, assisting with dormant acct.taking payments etc
- Processing loans, printing debit cards etc
Teller
Space Coast Credit Union
Miramar, FL
01.2019 - 09.2022
- Transferring fund, payoff car loans, assist with HELOC loans
- Creating bank account
- Collections.
Correctional Officer
Dade C.I
Miami, FL
08.2017 - 01.2019
- Assisting with inmates, dispatching, transporting prisoners.
Customer Service Representative
Sunshine Health
Plantation, FL
02.2014 - 07.2017
- Answering inbound phone calls helping customers with insurance plans, dispatching for members pickup and drop off, called pharmacies and took payments
Customer Service Representative
IRT T-Mobile
Miramar, FL
02.2009 - 01.2014
- For answering inbound and outbound phone calls, break down of the bill, setting payment arrangement, and basic troubleshooting as well as making sales at the end of each phone calls.
Education
High school diploma -
Hialeah-Miami Lakes Senior High School
Miami, FL01.2010
Skills
- Customer Service
- Customer Care
- Call Center
- CSR
- Customer Support
- Cold calling
- Filing
- Administrative experience
- Typing
- Front desk
- Writing skills
- Computer skills
- Office experience
- Upselling
- Phone Etiquette
- English
- Microsoft Outlook
- Financial services
- Banking
- Lending
- Loan processing
- Communication skills
- Fraud prevention and detection
- 10 key typing
- Bank Secrecy Act
- Dispatching
Certification
Driver's License
Timeline
Financial Services Representative
DADE COUNTY FEDERAL CREDIT UNION
10.2022 - Current
Teller
Space Coast Credit Union
01.2019 - 09.2022
Correctional Officer
Dade C.I
08.2017 - 01.2019
Customer Service Representative
Sunshine Health
02.2014 - 07.2017
Customer Service Representative
IRT T-Mobile
02.2009 - 01.2014
Driver's License
High school diploma -
Hialeah-Miami Lakes Senior High School