SIERRA STEPHENSON
Saint Cloud
Summary
Experienced customer service and healthcare professional with over 10 years in client relationship management and patient support across diverse environments. Demonstrates strong communication, problem-solving, and conflict resolution skills. Committed to enhancing customer retention and delivering positive experiences while contributing to organizational objectives.
Overview
1
1
year of professional experience
Work History
Customer Service & Client Relations Professional
Diversified Adjustment Service, Inc.
Blaine
05.2013 - 03.2014
- Provided exceptional customer service through phone, email, and face-to-face interactions.
- Built and maintained positive relationships with patients, clients, customers, and coworkers.
- Assisted individuals with questions, concerns, scheduling, and service-related issues.
- Resolved customer concerns efficiently while maintaining professionalism and empathy.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained accurate records and confidential information in compliance with company policies.
- Collaborated with multidisciplinary teams to improve customer satisfaction and service outcomes.
- Healthcare, Staffing, Call Center, and Administrative Services
Debt Collection Representative
Diversified Adjustment Service, Inc.
Blaine
05.2013 - 03.2014
- Contacted consumers with delinquent accounts to negotiate payment arrangements that led to successful resolutions.
- Resolved account concerns through effective communication and customer service, enhancing customer satisfaction.
- Educated customers on available payment options and account resolution strategies.
- Documented customer interactions and payment commitments accurately, ensuring compliance and facilitating follow-up.
- Consistently worked toward meeting and exceeding collection goals in a commission-based environment.
- Built rapport with customers while balancing company objectives and customer needs.
- Managed customer accounts to ensure timely debt collection efforts.
- Communicated with clients to negotiate payment plans and resolve disputes.
Certified Nursing Assistant (CNA)
Various Healthcare Facilities
- Delivered compassionate care and support for activities of daily living to enhance patient comfort and well-being.
- Provided compassionate care and assistance with activities of daily living.
- Facilitated mobility, personal care, meal preparation, and emotional support to promote patient independence and quality of life.
- Maintained patient dignity, safety, and confidentiality.
- Delivered patient care services in various healthcare environments throughout Minnesota.
Education
High School Diploma -
Minnesota Internship Center High School
Minneapolis, MinnesotaSkills
- Customer Service Excellence
- Patient & Client Relations
- Verbal & Written Communication
- Effective communication
- Conflict Resolution
- Problem Solving
- Active Listening
- Team Collaboration
- Time Management
- Scheduling & Coordination
- HIPAA & Confidentiality Compliance
- Office Management
- Relationship Building
- Conflict resolution
Timeline
Customer Service & Client Relations Professional
Diversified Adjustment Service, Inc.
05.2013 - 03.2014
Debt Collection Representative
Diversified Adjustment Service, Inc.
05.2013 - 03.2014
Certified Nursing Assistant (CNA)
Various Healthcare Facilities
High School Diploma -
Minnesota Internship Center High School