Sierra Sykes
Park Hills,MO
Summary
Knowledgeable Administrative Professional with proven track record in coordinating admissions processes, managing multi-practice medical practices, and extensive clerical experience. Successfully managed application reviews, ensuring timely and accurate processing. Demonstrated effective communication and organizational skills to optimize workflow and enhance applicant, staff, and leadership experiences.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Gentiva/Kindred Hospice
07.2024 - Current
- Responsible for ensuring all appropriate admission paperwork is signed, scanned, and processed in a timely manner
- Ensuring Medicaid appropriate paperwork is accurately filled out, filed, and tracked accordingly for back office billing purposes
- Capturing referrals accurately and entering them into HCHB timely
- Managing the recertification of Medicaid hospice patients
- Ensuring all employee scheduling is done timely and accurately reflects the number of visits per week for each patient
- Coordination of VA patient recertification for services
- Processing payroll in a timely fashion
- Managing office workflow to ensure items completed accurately and timely
- Processing of weekly IDG orders to Hospice Medical Director
- Medical and office supply ordering and management
- Prepare and distribute daily end of day reports for leadership team
Practice Administrator
St. Luke's Hospital
07.2022 - 06.2023
- Responsible for the daily operations of two large Internal Medicine offices
- Budget reconciliation
- Patient billing
- Employee relations, patient relations, patient satisfaction
- Office supply ordering
- Managing time cards
- Managing vacation and time off requests
- Provider score cards
- Ensuring providers and APP's meeting RVU requirements
- Managing HCC metrics
- Interviewing and onboarding new hires
- Managing provider and staff schedules
- Pilot program rollouts
- Provider credentialing, managing new provider files
- Provider licensure renewals
Provider Coordinator
Mercy GoHealth Urgent Care
01.2022 - 07.2022
- Assist in the interviewing and selection of new providers with medical directors
- Assist providers with credentialing throughout the onboarding process
- Work with recruiters to identify candidates, collaborate on strategies
- Work collaboratively with regional managers, advanced practice leaders, to set up provider schedules
- Weekly/bi-weekly submission of payroll for APP's and physicians
- Attend bi-weekly operations meetings to discuss center volumes and provider staffing needs for all three regions this role supports
- Submit paperwork to the board of nursing to assist mid-levels with adding supervising physicians to their nursing license
- Collaborate with Mercy partners to ensure seamless onboarding
- Schedule provider orientations and necessary trainings prior to start date
Practice Supervisor
BJC Healthcare
02.2021 - 12.2021
- Manage daily operations of Surgical Oncology Practice to include, but not limited to:
- Billing
- Provider scheduling
- Staff scheduling
- Timecard management
- Monthly budgetary reporting (RVU metrics, provider productivity reports, KPI reports, and other reporting metrics as necessary)
- Patient Experience
- Employee Engagement
- Screening, Interviewing, and onboarding of new employees
- Annual Performance Evaluations
- Provider credentialing and renewing of licensure
- Maintain vendor relationships, assist with marketing
- Creating requisitions for new positions, maintaining candidate applications through use of ICIMS program
- Drafting job descriptions
- Updating policies, writing policies, implementation of new policies
Practice Manager
The Jane Pauley Community Health Center, Inc.
09.2019 - 07.2020
- Managed daily operations of Behavioral Health, Primary Care, and Pediatric centers
- Template building for staff and provider schedules within EPIC EMR
- Screen, Interview, Hiring and Onboarding of new staff members
- Monitor KPI metrics, daily visit volumes, and other budgetary items to ensure forecasted budget is met monthly
- Employee engagement initiatives
- Patient Satisfaction
- Ensure providers are meeting HRSA requirements for Federally Qualified Health Center status
- Recruiting, marketing, and maintaining of vendor relationships
- Maintain Facebook postings for department
- Editing, drafting, and crafting job descriptions
- Worked vendor events to promote clinical services offered in the community
Area Practice Manager
Renown Health
07.2015 - 07.2017
- Managed daily operations of multiple centers regarding financial, quality, regulatory compliance
- Renewal of provider and staff credentials on an annual basis
- Screen, Interview, Hire and Train new staff members
- Ensure centers are meeting and/or exceeding financial goals
- Maintained best practices regarding patient care, patient, and staff safety, ensuring compliance with all Renown policies
- Support physician's in retrieving scorecard targets (related to clinical quality)
- Monitor and maintain patient satisfaction scores
- Attended local recruitment vendor events - managed table at events to promote clinical services in the community
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ05-2016
Skills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Practice Management
- Budgeting/Fiscal Management
- KPI
- Process Management
- Payroll processing
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
Timeline
Admissions Coordinator
Gentiva/Kindred Hospice
07.2024 - Current
Practice Administrator
St. Luke's Hospital
07.2022 - 06.2023
Provider Coordinator
Mercy GoHealth Urgent Care
01.2022 - 07.2022
Practice Supervisor
BJC Healthcare
02.2021 - 12.2021
Practice Manager
The Jane Pauley Community Health Center, Inc.
09.2019 - 07.2020
Area Practice Manager
Renown Health
07.2015 - 07.2017
Master of Science - Healthcare Administration
University of Phoenix
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