Sierra Tackwell

• Assisted in training new employees, sharing knowledge of best practices and company procedures
• Provided comprehensive support to clients during the entire service process, from initial inquiry to final resolution
• Completion of H& R Block Academy Income Tax Education training
• Scheduled appointments for clients with tax professionals
• Manage client's experiences in the tax office

• Maintained cultural relevance in translated materials by conducting thorough research on regional language nuances.
• Conducted quality control checks on translated content to guarantee accuracy and consistency across all materials.
• Adapted quickly to shifting priorities and urgent requests by managing time effectively while producing high-quality work under pressure.

• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Verified understood medical information for patients by simplifying any jargon.
• Collaborated with professional colleagues in development and implementation of family language service initiatives.

• Cultivated an active social media presence to engage readers directly, driving conversation around published articles and increasing brand visibility.
• Built strong relationships with sources, ensuring access to exclusive information and insights.
• Analyzed data and trends to identify relevant topics that would resonate with readers, resulting in increased circulation numbers.

• Prepared legal briefs, motions, and pleadings.
• Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
• Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
• Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.

Responsibilities previously stated

• Translated and interpreted Spanish, English, and French
• Maintained email and phone correspondence
• Organized quantitative data
• Packed over 3,000 boxes of devotionals to be shipped off to various Latin American countries