Sierra Vacca
Phoenix
Summary
Retail Store Manager with 20+ years of experience leading high volume retail operations and multi-store management. Proven success improving sales, reducing shrink, controlling payroll expenses, and developing high performing teams up to 15 associate's. Experienced in driving KPI performance, inventory management, customer experience and operational excellence while consistently delivering business results
Overview
23
23
years of professional experience
Work History
Store Manager
Creations Boutique
Scottsdale, AZ
09.2023 - Current
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed promotional displays to enhance merchandise visibility and drive sales.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted to Dual store manager with 8 months
- Clienteling with Customers new product
- Hosting Sip n shops and Pop -ups.
Assistant Manager of Operations
Forever 21
Scottsdale, AZ
09.2019 - 09.2023
- Supported Leadership of high-volume location while driving sales and operational excellences.
- Recruited, trained,and developed associates.
- Managed scheduling
- Partnered with leadership to improve operational performance and customer satisfaction
- Started as a visual promoted to Assistant Manager of Operations with 6 months
- Promoted to higher volume location with 9 months
Store Manager
Spencer's Gifts
Phoenix, AZ
07.2010 - 09.2020
- Led one of the company's highest volume stores
- Directed all aspects of the store operations, including sales performances, staffing,training, inventory control and customer experience.
- Consistently achieved sales goals and ranked highly in Company contest
- Developed and retained top-performing associates through coaching, accountability and recognition programs.
- Managed payroll, scheduling and operational expenses while maintaining profitability.
- Implemented loss prevention strategies and company standards.
- Promoted with in 6 months to higher volume store.
Assistant Manager
Kids Outlet
Tempe, AZ
12.2003 - 2010
- Supported store manager
- Cash handling
- Collaborated with team members to maintain inventory accuracy and product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
GED -
Chicanos Por La Casa
08-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- POS systems
- Team building and leadership
- Operations management
- Leadership development
- Strategic thinker
Accomplishments
- Successfully managed operations for two retail locations while maintaining sales, payroll and customer service goals
- Recognized for strong operational execution and customer service leadership
- Consistently exceeding sales and KPI goals.
- Reduced shrink through inventory and loss prevention practices.
Languages
English
Timeline
Store Manager
Creations Boutique
09.2023 - Current
Assistant Manager of Operations
Forever 21
09.2019 - 09.2023
Store Manager
Spencer's Gifts
07.2010 - 09.2020
Assistant Manager
Kids Outlet
12.2003 - 2010
GED -
Chicanos Por La Casa