Sierra Williams
Rockledge,FL
Summary
Detail-oriented healthcare professional with experience in medical documentation, data accuracy, and electronic record management. Demonstrates strong ability to maintain accurate patient records, perform data verification, and ensure compliance with HIPAA and organizational standards. Proven track record of managing high-volume workflows while maintaining 98%+ accuracy in documentation and record handling.
Overview
8
8
years of professional experience
Work History
Crisis Counselor
Vibrant Emotional Health
Remote
10.2024 - 04.2026
- Document client interactions accurately and in real time, ensuring completeness and compliance with organizational and confidentiality standards
- Verify critical client information while conducting risk assessments, maintaining high attention to detail in data collection and reporting
- Manage high-volume inbound calls and texts while maintaining accuracy and professionalism in documentation
- Utilize electronic systems to track, update, and retrieve client records efficiently
- Adhere to strict confidentiality guidelines while handling sensitive personal and health-related information
Case Manager
Childrens Home Society
Orlando, FL
05.2022 - 09.2024
- Maintained accurate and up-to-date client records, ensuring compliance with documentation standards and regulatory requirements
- Coordinated with interdisciplinary teams to ensure timely sharing of client information and continuity of care
- Reviewed and verified documentation for completeness and accuracy before submission
- Assisted in managing case files, referrals, and supporting documentation in electronic systems
- Trained and supervised staff on proper documentation practices and record management
- Maintain high accuracy in document preparation, scanning, indexing, and routing in accordance with departmental policies and procedures
- Prepare document batches for scanning, ensuring proper organization and compliance with record management standards
Registered Behavior Technician
Endless Possibilities
Titusville, FL
02.2020 - 05.2022
- Collected, recorded, and maintained detailed behavioral data with a high level of accuracy
- Ensured proper documentation of therapy sessions, progress notes, and treatment data in compliance with organizational standards
- Reviewed and updated client records to reflect current treatment plans and outcomes
- Maintained confidentiality of patient information in accordance with HIPAA guidelines
Customer Support Analyst
Adecco
Titusville, FL
09.2018 - 05.2020
- Managed and updated records within ticketing systems, ensuring accurate tracking and resolution of support requests
- Verified user information and documented technical issues with precision and clarity
- Maintained organized digital records to support efficient retrieval and reporting
- Identified and corrected data discrepancies to improve system accuracy
Education
Master of Science - Health Informatics
Cambridge College of Healthcare And Technology
Delray Beach, FL04-2027
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08-2023
Skills
- Electronic Health Records (EHR) Systems
- Medical Records Management & Documentation
- Data Accuracy & Verification
- HIPAA Compliance & Confidentiality
- Document Scanning & Indexing
- Records Reconciliation
- Microsoft Word & Excel
- Data Entry & Quality Assurance
- Information Security Awareness
Timeline
Crisis Counselor
Vibrant Emotional Health
10.2024 - 04.2026
Case Manager
Childrens Home Society
05.2022 - 09.2024
Registered Behavior Technician
Endless Possibilities
02.2020 - 05.2022
Customer Support Analyst
Adecco
09.2018 - 05.2020
Bachelor of Science - Psychology
University of Central Florida
Master of Science - Health Informatics
Cambridge College of Healthcare And Technology