Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Additionalinformation - Otherskills
Timeline
Generic

Sierra York

Clovis,NM

Summary

With over eight years of experience in the childcare industry, I have developed and refined my skills as a lead teacher at a renowned 5-star daycare. In 2022, I embarked on an entrepreneurial journey and successfully established my own thriving business. However, in July 2023, I seized a new opportunity and transitioned into a director's role at a reputable daycare center, where I continue to make a positive impact. Possessing a strong background in childcare and a proven track record of success, I am committed to delivering exceptional care and creating a nurturing environment for children's growth and development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Co-Director

Enchantment Kiddie Academy
07.2023 - Current

Supervised personnel and maintained facility operations.

• Making sure ratios are up to par

• Making Weekly Staff Schedule

Maintaining organized and ready classrooms.

Ensured adherence to daily schedules.

Daycare Teacher

Future Generations
05.2015 - Current
  • Assist staff with both long and short range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
  • Maintain daily open communications with parents
  • Maintain confidentiality
  • Report any suspected abuse to supervisor
  • Arrange a classroom environment in accordance to program goals
  • Inspect and replace damaged or lost materials and maintained a safe and healthy environment
  • Retained appropriate records such as attendance and time sheets
  • Met all applicable licensing regulations
  • Attend staff meetings and worked additional shifts as needed

Customer Service Representative

Planet Fitness
05.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company
  • Responded to customer requests
  • Greeting customers
  • Cleaning equipment

Livin’It Up Nutrition

Self Employed
05.2022 - 05.2023

Blended nutritional beverages efficiently.

Assist customers with their needs efficiently.

Conducted training sessions on nutrition plans.

Customer Service/Drive thru server

Taco Villa
03.2012 - 05.2015
  • Responsible for greeting customer, communication with customers, and ensuring customer satisfaction
  • Received and assembled customer orders
  • Resolved customer complaints, questions, or comments
  • Monitored, processed, and handled daily cash payments and records
  • Maintained and assisted with safety and cleanliness store requirements
  • Maintained a neat appearance, daily

Hostess/Waitress

KBobs Steakhouse
06.2013 - 08.2014
  • HOSTESS: Cheerfully greeted arriving guests
  • Seated guests according to server table rotation and provided great hospitality to each guest
  • Ensured all guests' needs were met while they waited
  • Answered phone orders, booked reservations, and assisted with assembling tables for large parties
  • WAITRESS: Greeted guests and ensured they were comfortable
  • Assisted with guest's decisions as they placed their menu order
  • Delivered food and beverages in a timely manner
  • Periodically checked in with the guests, refilled beverages and ensured the guests were pleased with service and their meal
  • Assisted other servers with their guests as needed
  • Assisted with filling table condiments, napkins, rolling silverware, and preparing to-go orders/boxes
  • Maintained a fully stocked and clean area at all times
  • Run server report

Education

Early Childhood Care And Education

Clovis Community College
Clovis, NM

Skills

  • Microsoft Word
  • Customer Service Skills
  • Computer Skills
  • Multi-Tasking
  • Operating Systems
  • Knowledge of Microsoft Word and its components
  • Proficient in operating a computer
  • Proficient in operating a phone
  • Proficient in operating a fax machine
  • Proficient in operating a printer/copier/scanner
  • Good customer services skills
  • Problem solving
  • Attention to detail
  • Skype

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

CPR certified, 07/2023

Additionalinformation - Otherskills

  • Knowledge of Microsoft Word and its components
  • Proficient in operating a computer, phone, fax machine, printer/copier/scanner
  • Good customer services skills
  • Problem solving
  • Multi-tasking
  • Attention to detail

Timeline

Co-Director

Enchantment Kiddie Academy
07.2023 - Current

Customer Service Representative

Planet Fitness
05.2023 - 05.2024

Livin’It Up Nutrition

Self Employed
05.2022 - 05.2023

Daycare Teacher

Future Generations
05.2015 - Current

Hostess/Waitress

KBobs Steakhouse
06.2013 - 08.2014

Customer Service/Drive thru server

Taco Villa
03.2012 - 05.2015

Early Childhood Care And Education

Clovis Community College
Sierra York