Sierra Lunkley
Rochester,MN
Summary
Self-motivated Quality Assurance Associate with outstanding oral and written communication skills. Manages multiple tasks and utilizes electronic medical record systems. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
18
18
years of professional experience
Work History
Quality Assurance
PopHealthCare
06.2009 - 04.2024
- Receiving and organizing incoming medical records via mail and fax, Filed and maintained both paper and electronic medical records
- Sending medical records requests to providers offices and verifying provider information over the phone in a professional manner
- Familiar with copy services, EMR systems, as well as SFTP
- Proficient in Adobe Acrobat to scan, edit and secure PDF documents
- Daily use of Microsoft Office Suite
- Performed medical records data entry and retrieval; reviewed and audited medical records for accuracy and completeness.
Barista
Uncommon Grounds
04.2006 - 05.2009
- Preparing and serving food and drinks for customers
- Cleaning and sanitizing equipment, dishes, and work areas as well as maintaining the cleanliness of the cafe as a whole
- Servicing customers and taking orders, making suggestions and describing the menu as necessary
- Receiving and processing customer payments, as well as closing out the register at night and securing the deposit
- Training new team members on all processes and procedures
- Receiving and distributing stock and supplies
- Securely opening and closing store daily.
Education
High School Diploma -
Indianola High School
05.2008
Skills
Organizational Skills
Medical Records Management
MS Office Suite
Data Entry
HIPAA Compliance
Knowledgeable in EMR Systems
Strong attention to detail
Positive and approachable manner
Adaptable to change
Strong willingness to develop new skills and knowledge
References
- Craig Butterfield, Operations Project Manager
480.734.4167, Craig.Butterfield@pophealthcare.com
- JoLeen Gonzales, Sr Director of Chart Operations
480.295.7837, JoLeen.Gonzales@pophealthcare.com
Timeline
Quality Assurance
PopHealthCare
06.2009 - 04.2024
Barista
Uncommon Grounds
04.2006 - 05.2009
High School Diploma -
Indianola High School
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